Heritage Healthcare Services
Human Resources Supervisor
Heritage Healthcare Services, Albuquerque, New Mexico, United States, 87101
Position Summary
The Human Resources Supervisor is responsible for overseeing and performing a wide range of human resources functions while providing day-to-day supervision, guidance, and support to HR staff. This role ensures consistent, compliant, and people-centered HR practices and serves as a key partner to leadership in supporting organizational goals. The Human Resources Supervisor balances hands‑on HR responsibilities with leadership, coaching, and process oversight to ensure efficient and effective HR operations.
Essential Job Duties and Responsibilities Supervisory & Leadership Responsibilities
Provides day-to-day supervision, coaching, and support to Human Resources team members, including work prioritization, performance feedback, and development
Reviews and oversees the accuracy, timeliness, and consistency of HR transactions and employee lifecycle processes
Serves as an escalation point for complex employee relations matters and partners with leadership on appropriate resolution strategies
Trains and mentors HR staff on HR systems, policies, compliance requirements, and customer service expectations
Monitors departmental workloads and workflow efficiency; recommends and implements process improvements
Acts as a role model for professionalism, confidentiality, ethical decision‑making, and customer service
Human Resources Operations
Assists with employee file creation, onboarding, and orientation in compliance with federal and state regulations
Fosters communication and collaboration throughout the onboarding process with hiring managers and departments
Provides accurate information to employees regarding benefits eligibility, coverage, and related inquiries
Supports organizational development initiatives, training coordination, and employee engagement efforts
Collaborates with finance and accounting teams to ensure accurate and timely payroll processing; addresses payroll-related inquiries and discrepancies
Interprets and communicates HR policies, procedures, and employee handbook guidelines to employees and managers
Advises Corporate on employee relations issues, performance concerns, and corrective action processes
Processes employee leave requests, absence tracking, and separation activities
Maintains, audits, and ensures the integrity and confidentiality of employee personnel files and records
Prepares employment status reports, compliance documentation, and HR metrics as requested
Provides HRIS support, including password resets and troubleshooting access issues
Participates in audits, compliance reviews, and internal investigations as needed
Performs additional HR and administrative duties as assigned
Qualifications and Skills
Bachelor’s degree in Human Resources, Business Administration, or a related field
5–7 years of progressive Human Resources experience strongly preferred
Prior experience supervising HR staff preferred
Experience in Personal Care Services, Home Care: Home Health/Hospice, or Therapy environments preferred
Proven HR supervisory/generalist experience with expertise in unemployment claims, workers’ compensation, benefits administration, and payroll
Strong working knowledge of federal, state, and local employment laws and regulations
Experience with UKG a plus
Bilingual preferred
Competencies
Exceptional communication and interpersonal skills
Strong problem-solving, decision-making, and conflict-resolution abilities
Ability to manage competing priorities, delegate effectively, and meet deadlines
High level of professionalism, discretion, and confidentiality
Detail-oriented with excellent organizational and time-management skills
Ability to analyze, prepare, and present information to leadership
Patient, attentive listener with a positive and approachable demeanor
Demonstrated initiative with a continuous improvement mindset
Genuine care for people and commitment to providing positive employee experiences
Technical Skills & Physical Requirements
Intermediate to advanced proficiency in Microsoft Office and Windows operating systems
Ability to sit for prolonged periods and work at a computer
Work Requirements
Regular, predictable on-site attendance is required
Must adhere to all company work rules, policies, and procedures
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Essential Job Duties and Responsibilities Supervisory & Leadership Responsibilities
Provides day-to-day supervision, coaching, and support to Human Resources team members, including work prioritization, performance feedback, and development
Reviews and oversees the accuracy, timeliness, and consistency of HR transactions and employee lifecycle processes
Serves as an escalation point for complex employee relations matters and partners with leadership on appropriate resolution strategies
Trains and mentors HR staff on HR systems, policies, compliance requirements, and customer service expectations
Monitors departmental workloads and workflow efficiency; recommends and implements process improvements
Acts as a role model for professionalism, confidentiality, ethical decision‑making, and customer service
Human Resources Operations
Assists with employee file creation, onboarding, and orientation in compliance with federal and state regulations
Fosters communication and collaboration throughout the onboarding process with hiring managers and departments
Provides accurate information to employees regarding benefits eligibility, coverage, and related inquiries
Supports organizational development initiatives, training coordination, and employee engagement efforts
Collaborates with finance and accounting teams to ensure accurate and timely payroll processing; addresses payroll-related inquiries and discrepancies
Interprets and communicates HR policies, procedures, and employee handbook guidelines to employees and managers
Advises Corporate on employee relations issues, performance concerns, and corrective action processes
Processes employee leave requests, absence tracking, and separation activities
Maintains, audits, and ensures the integrity and confidentiality of employee personnel files and records
Prepares employment status reports, compliance documentation, and HR metrics as requested
Provides HRIS support, including password resets and troubleshooting access issues
Participates in audits, compliance reviews, and internal investigations as needed
Performs additional HR and administrative duties as assigned
Qualifications and Skills
Bachelor’s degree in Human Resources, Business Administration, or a related field
5–7 years of progressive Human Resources experience strongly preferred
Prior experience supervising HR staff preferred
Experience in Personal Care Services, Home Care: Home Health/Hospice, or Therapy environments preferred
Proven HR supervisory/generalist experience with expertise in unemployment claims, workers’ compensation, benefits administration, and payroll
Strong working knowledge of federal, state, and local employment laws and regulations
Experience with UKG a plus
Bilingual preferred
Competencies
Exceptional communication and interpersonal skills
Strong problem-solving, decision-making, and conflict-resolution abilities
Ability to manage competing priorities, delegate effectively, and meet deadlines
High level of professionalism, discretion, and confidentiality
Detail-oriented with excellent organizational and time-management skills
Ability to analyze, prepare, and present information to leadership
Patient, attentive listener with a positive and approachable demeanor
Demonstrated initiative with a continuous improvement mindset
Genuine care for people and commitment to providing positive employee experiences
Technical Skills & Physical Requirements
Intermediate to advanced proficiency in Microsoft Office and Windows operating systems
Ability to sit for prolonged periods and work at a computer
Work Requirements
Regular, predictable on-site attendance is required
Must adhere to all company work rules, policies, and procedures
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