WizeHire, Inc
Big Mike's BBQ Smokehouse Restaurants • Thibodaux , LA , US
Posted 2 days ago
Description Service Manager
Big Mike’s BBQ Smokehouse
Big Mike’s BBQ Smokehouse is looking for a confident, hospitality‑driven
Service Manager
to lead our front‑of‑house team and deliver an outstanding guest experience every day. This is a hands‑on leadership role for someone who thrives on coaching people, setting service standards, and being present on the floor during peak business.
As Service Manager, you’ll work closely with the General Manager and Culinary Manager to build a strong service culture, develop future leaders, and ensure every guest leaves happy and well cared for.
In addition to a competitive salary, Big Mike's BBQ offers benefits, including:
Weekly pay and balanced schedules.
Vacation and flex time.
Closed on Thanksgiving, Christmas, New Year's Day, Mardi Gras Day, Good Friday.
Medical, dental, and vision insurance.
401(k) with employer match.
If you're a passionate and experienced hospitality professional who's ready to take on a new challenge, we encourage you to apply today.
Responsibilities What You’ll Do Lead & Develop the Team
Recruit, hire, train, and develop front‑of‑house team members.
Coach performance through ongoing feedback and accountability.
Conduct performance evaluations and corrective action when needed.
Build a positive, respectful, and high‑energy service culture.
Lead by example on professionalism, attitude, and hospitality.
Deliver an Exceptional Guest Experience
Set and uphold service standards at every guest touchpoint.
Actively manage the dining room during service.
Resolve guest concerns quickly and professionally.
Ensure service is fast, accurate, and friendly.
Create an environment where guests feel welcomed and valued.
Execute Strong Operations
Ensure all service systems, procedures, and training are followed.
Manage table turns, wait times, and overall service flow.
Coordinate front‑of‑house staffing and shift execution.
Support service recovery and peak‑period performance.
Manage Labor & Controls
Schedule labor to align with forecasted sales.
Monitor labor performance and make real‑time adjustments.
Ensure proper cash handling and POS procedures.
Support cost control and operational efficiency initiatives.
Train & Grow Future Leaders
Lead pre‑shift meetings and ongoing service training.
Coach hospitality behaviors, sales skills, and teamwork.
Identify and develop future front‑of‑house leaders.
Maintain Safety & Compliance
Ensure compliance with alcohol service, safety, and labor laws.
Keep required certifications and documentation up to date.
What We’re Looking For
A hospitality‑focused leader who enjoys coaching and developing people.
Strong communication and problem‑solving skills.
Ability to stay calm, positive, and organized in a fast‑paced environment.
Hands‑on leadership style with strong floor presence.
Commitment to service excellence and team accountability.
Schedule & Physical Requirements
Ability to stand, walk, bend, and lift up to 30 lbs.
Ability to work extended hours as business needs require.
Why Work at Big Mike’s BBQ Smokehouse?
Leadership role with real impact on team culture and guest experience.
Opportunity to grow with a respected, hospitality‑driven brand.
Supportive leadership team and clear operational standards.
A fast‑paced, people‑focused environment where your leadership matters.
Qualifications
Proven track record of leading and developing high‑performing teams in a fast‑paced environment.
Experience in recruiting, hiring, and training front‑of‑house team members to deliver exceptional guest service.
Ability to coach and provide constructive feedback to team members, fostering a culture of continuous improvement.
Strong communication skills to effectively resolve guest concerns and ensure a positive dining experience.
Hands‑on leadership style with the ability to manage service flow and maintain a strong floor presence.
Commitment to upholding service standards and creating a welcoming environment for guests.
Experience in scheduling and managing labor to align with business needs and forecasted sales demands.
Compensation $52,000
About Big Mike's BBQ Smokehouse Restaurants At
Big Mike’s BBQ Smokehouse , we’re more than a restaurant — we’re a family. We believe our people are the heart of everything we do, and we treat every team member with the respect, support, and appreciation they deserve.
Our reputation for exceptional BBQ, genuine hospitality, and unforgettable guest experiences starts with hiring great people and helping them grow. When you join Big Mike’s, you’re joining a team that takes pride in serving high‑quality food, caring for our guests, and looking out for one another.
We invest in our team because you matter. That’s why we offer competitive benefits including
health, vision, dental, and life insurance , a
401(k) , and more — so you can take care of yourself and your family while building a career you’re proud of.
If you’re passionate about great food, strong values, and being part of something bigger than just a job, we’d love to meet you.
Apply today and become part of the Big Mike’s BBQ Smokehouse family.
#J-18808-Ljbffr
Posted 2 days ago
Description Service Manager
Big Mike’s BBQ Smokehouse
Big Mike’s BBQ Smokehouse is looking for a confident, hospitality‑driven
Service Manager
to lead our front‑of‑house team and deliver an outstanding guest experience every day. This is a hands‑on leadership role for someone who thrives on coaching people, setting service standards, and being present on the floor during peak business.
As Service Manager, you’ll work closely with the General Manager and Culinary Manager to build a strong service culture, develop future leaders, and ensure every guest leaves happy and well cared for.
In addition to a competitive salary, Big Mike's BBQ offers benefits, including:
Weekly pay and balanced schedules.
Vacation and flex time.
Closed on Thanksgiving, Christmas, New Year's Day, Mardi Gras Day, Good Friday.
Medical, dental, and vision insurance.
401(k) with employer match.
If you're a passionate and experienced hospitality professional who's ready to take on a new challenge, we encourage you to apply today.
Responsibilities What You’ll Do Lead & Develop the Team
Recruit, hire, train, and develop front‑of‑house team members.
Coach performance through ongoing feedback and accountability.
Conduct performance evaluations and corrective action when needed.
Build a positive, respectful, and high‑energy service culture.
Lead by example on professionalism, attitude, and hospitality.
Deliver an Exceptional Guest Experience
Set and uphold service standards at every guest touchpoint.
Actively manage the dining room during service.
Resolve guest concerns quickly and professionally.
Ensure service is fast, accurate, and friendly.
Create an environment where guests feel welcomed and valued.
Execute Strong Operations
Ensure all service systems, procedures, and training are followed.
Manage table turns, wait times, and overall service flow.
Coordinate front‑of‑house staffing and shift execution.
Support service recovery and peak‑period performance.
Manage Labor & Controls
Schedule labor to align with forecasted sales.
Monitor labor performance and make real‑time adjustments.
Ensure proper cash handling and POS procedures.
Support cost control and operational efficiency initiatives.
Train & Grow Future Leaders
Lead pre‑shift meetings and ongoing service training.
Coach hospitality behaviors, sales skills, and teamwork.
Identify and develop future front‑of‑house leaders.
Maintain Safety & Compliance
Ensure compliance with alcohol service, safety, and labor laws.
Keep required certifications and documentation up to date.
What We’re Looking For
A hospitality‑focused leader who enjoys coaching and developing people.
Strong communication and problem‑solving skills.
Ability to stay calm, positive, and organized in a fast‑paced environment.
Hands‑on leadership style with strong floor presence.
Commitment to service excellence and team accountability.
Schedule & Physical Requirements
Ability to stand, walk, bend, and lift up to 30 lbs.
Ability to work extended hours as business needs require.
Why Work at Big Mike’s BBQ Smokehouse?
Leadership role with real impact on team culture and guest experience.
Opportunity to grow with a respected, hospitality‑driven brand.
Supportive leadership team and clear operational standards.
A fast‑paced, people‑focused environment where your leadership matters.
Qualifications
Proven track record of leading and developing high‑performing teams in a fast‑paced environment.
Experience in recruiting, hiring, and training front‑of‑house team members to deliver exceptional guest service.
Ability to coach and provide constructive feedback to team members, fostering a culture of continuous improvement.
Strong communication skills to effectively resolve guest concerns and ensure a positive dining experience.
Hands‑on leadership style with the ability to manage service flow and maintain a strong floor presence.
Commitment to upholding service standards and creating a welcoming environment for guests.
Experience in scheduling and managing labor to align with business needs and forecasted sales demands.
Compensation $52,000
About Big Mike's BBQ Smokehouse Restaurants At
Big Mike’s BBQ Smokehouse , we’re more than a restaurant — we’re a family. We believe our people are the heart of everything we do, and we treat every team member with the respect, support, and appreciation they deserve.
Our reputation for exceptional BBQ, genuine hospitality, and unforgettable guest experiences starts with hiring great people and helping them grow. When you join Big Mike’s, you’re joining a team that takes pride in serving high‑quality food, caring for our guests, and looking out for one another.
We invest in our team because you matter. That’s why we offer competitive benefits including
health, vision, dental, and life insurance , a
401(k) , and more — so you can take care of yourself and your family while building a career you’re proud of.
If you’re passionate about great food, strong values, and being part of something bigger than just a job, we’d love to meet you.
Apply today and become part of the Big Mike’s BBQ Smokehouse family.
#J-18808-Ljbffr