The University of Texas at Dallas
Library Assistant IV - User Accounts Coordinator
The University of Texas at Dallas, Richardson, Texas, United States, 75080
Library Assistant IV – User Accounts Coordinator
Standard work hours: Monday 7:00 AM–4:00 PM; Tue–Fri 8:00 AM–5:00 PM. Hours may be seasonally adjusted during Finals Week and the Winter and Summer terms.
Job Summary The Library Assistant IV – User Accounts Coordinator at The University of Texas at Dallas supports the daily operations of the University Library’s Access & Delivery Services. The position supervises full‑time employees and student assistants, manages user account processes, and ensures accurate daily staffing schedules. As supervisor on duty, the coordinator guarantees that service points are fully staffed, resolves issues promptly, and helps library workflows start smoothly each week. The role offers an opportunity to make a meaningful impact in a dynamic academic environment at UT Dallas.
Minimum Education and Experience High school diploma or equivalent and a minimum of three years of relevant experience in a library setting, or an equivalent combination of education, supervisory training or experience, and practical experience.
Preferred Education and Experience
Proven experience in customer service and library operations.
Strong leadership and supervisory skills.
Excellent communication and problem‑solving abilities.
Familiarity with library databases and information technology.
Commitment to providing a welcoming and supportive environment for all library users.
Other Qualifications Those who have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code must be able to maintain the security or integrity of that critical infrastructure.
Essential Duties and Responsibilities
Supervise, train, and evaluate student assistants and full‑time Access & Delivery Services staff.
Serve as the supervisor on duty, providing leadership, support, and oversight during opening operations.
Oversee all aspects of user account management, including patron records, borrowing privileges, and problem resolution.
Serve as the primary contact for fine appeals, ensuring fair and consistent handling of patron account issues.
Manage TexShare accounts, including establishing and maintaining accounts, tracking borrowing statistics, and invoicing partner libraries as needed.
Handle Orion holds by reviewing, processing, and clearing library‑related registration blocks in a timely manner.
Maintain and update the daily staff schedule, ensuring adequate coverage across all Access & Delivery Services desks and functions.
Collaborate with other supervisors and the department head to develop and implement policies, procedures, and best practices related to circulation and user services.
Assist with statistical reporting, data tracking, and process improvements related to account services and scheduling.
Provide excellent customer service and uphold library and university policies when interacting with patrons, staff, and campus partners.
Physical Demands and Working Conditions
Must be capable of lifting, carrying, and managing materials weighing up to 15 lbs.
Ability to stand or sit for prolonged periods while performing various tasks.
What We Can Offer UT Dallas is an Equal Opportunity Employer. We offer an employee‑friendly work environment with a comprehensive benefit package including:
Competitive salary
Tuition benefits
Internal training
Medical insurance – 100 % employee paid for full‑time employees
Dental insurance
Vision insurance
Long‑ and short‑term disability
Retirement plan options
Paid time off and holidays
Professional development opportunities, including membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program
More information: https://hr.utdallas.edu/employees/benefits/
EEO and Accessibility Statement UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status. The University is committed to providing reasonable accommodation for individuals with disabilities. Contact the ADA Coordinator for accommodation requests and the Title IX Coordinator for nondiscrimination inquiries.
Contact Human Resources 800 West Campbell Road, AD3.418 Richardson, TX 75080-3021
Required documents: Resume and Cover Letter/Letter of Application. Optional documents: Official Transcripts and Veteran Employment Preference – Form DD‑214.
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Job Summary The Library Assistant IV – User Accounts Coordinator at The University of Texas at Dallas supports the daily operations of the University Library’s Access & Delivery Services. The position supervises full‑time employees and student assistants, manages user account processes, and ensures accurate daily staffing schedules. As supervisor on duty, the coordinator guarantees that service points are fully staffed, resolves issues promptly, and helps library workflows start smoothly each week. The role offers an opportunity to make a meaningful impact in a dynamic academic environment at UT Dallas.
Minimum Education and Experience High school diploma or equivalent and a minimum of three years of relevant experience in a library setting, or an equivalent combination of education, supervisory training or experience, and practical experience.
Preferred Education and Experience
Proven experience in customer service and library operations.
Strong leadership and supervisory skills.
Excellent communication and problem‑solving abilities.
Familiarity with library databases and information technology.
Commitment to providing a welcoming and supportive environment for all library users.
Other Qualifications Those who have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code must be able to maintain the security or integrity of that critical infrastructure.
Essential Duties and Responsibilities
Supervise, train, and evaluate student assistants and full‑time Access & Delivery Services staff.
Serve as the supervisor on duty, providing leadership, support, and oversight during opening operations.
Oversee all aspects of user account management, including patron records, borrowing privileges, and problem resolution.
Serve as the primary contact for fine appeals, ensuring fair and consistent handling of patron account issues.
Manage TexShare accounts, including establishing and maintaining accounts, tracking borrowing statistics, and invoicing partner libraries as needed.
Handle Orion holds by reviewing, processing, and clearing library‑related registration blocks in a timely manner.
Maintain and update the daily staff schedule, ensuring adequate coverage across all Access & Delivery Services desks and functions.
Collaborate with other supervisors and the department head to develop and implement policies, procedures, and best practices related to circulation and user services.
Assist with statistical reporting, data tracking, and process improvements related to account services and scheduling.
Provide excellent customer service and uphold library and university policies when interacting with patrons, staff, and campus partners.
Physical Demands and Working Conditions
Must be capable of lifting, carrying, and managing materials weighing up to 15 lbs.
Ability to stand or sit for prolonged periods while performing various tasks.
What We Can Offer UT Dallas is an Equal Opportunity Employer. We offer an employee‑friendly work environment with a comprehensive benefit package including:
Competitive salary
Tuition benefits
Internal training
Medical insurance – 100 % employee paid for full‑time employees
Dental insurance
Vision insurance
Long‑ and short‑term disability
Retirement plan options
Paid time off and holidays
Professional development opportunities, including membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program
More information: https://hr.utdallas.edu/employees/benefits/
EEO and Accessibility Statement UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status. The University is committed to providing reasonable accommodation for individuals with disabilities. Contact the ADA Coordinator for accommodation requests and the Title IX Coordinator for nondiscrimination inquiries.
Contact Human Resources 800 West Campbell Road, AD3.418 Richardson, TX 75080-3021
Required documents: Resume and Cover Letter/Letter of Application. Optional documents: Official Transcripts and Veteran Employment Preference – Form DD‑214.
#J-18808-Ljbffr