Ohio
What You Will Do at ODM
Office:
Operations
Bureau:
Network Management
Classification:
Customer Service Assistant 2 (Multiple Positions)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
Screen applications for individuals, groups and organizations
Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
Respond to emails
Assist with maintaining and updating provider records and files
Prepare & maintain reports concerning production activities
Participate in training for user acceptance testing & preparing data clean‑up activities in preparation for the new Provider Network Management (PNM) module.
Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
9 months training or 9 months experience in office practices & procedures; 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people; 9 months training or 9 months experience in typing, keyboarding, data entry or word processing; 9 months training or 9 months experience in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills:
Customer Service
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Operations
Bureau:
Network Management
Classification:
Customer Service Assistant 2 (Multiple Positions)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
Screen applications for individuals, groups and organizations
Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
Respond to emails
Assist with maintaining and updating provider records and files
Prepare & maintain reports concerning production activities
Participate in training for user acceptance testing & preparing data clean‑up activities in preparation for the new Provider Network Management (PNM) module.
Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
9 months training or 9 months experience in office practices & procedures; 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people; 9 months training or 9 months experience in typing, keyboarding, data entry or word processing; 9 months training or 9 months experience in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills:
Customer Service
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