Houston Methodist
Telecom Operator
Employer:
Houston Methodist Baytown Hospital
Location:
Baytown, TX
Description At Houston Methodist, the Telecommunication Operator position is responsible for the efficient operation and use of the switchboard and paging system to receive and relay calls or messages to the requested party or hospital area. The position assists patients, physicians and staff with general information and monitors all hospital alarm systems and serves as a vital link in the communication process during emergencies. It handles emergency calls requiring a high degree of reliability, accuracy, flexibility, and critical thinking skills in stressful situations. The position strives to make the physical, emotional and spiritual needs of those served top priority and effectively communicates in a manner consistent with a customer service focus.
FLSA Status Non-exempt
Qualifications Education
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Experience
One year customer service experience
Dispatching experience preferred
Healthcare experience preferred
Skills and Abilities
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Ability to understand telecommunications equipment and services including call processing, paging and audio monitoring systems
Knowledge of personal computer functions and Windows-based software
Ability to understand and resolve problems and defuse situations with empathy and compassion
Excellent telephone customer service and professional interpersonal skills
Essential Functions People Essential Functions
Communicates pertinent information to co-workers to ensure proper handling and processing of calls when away from operator position.
Responds positively and professionally to all calls and requests for information and assistance from patients, family members, physicians and others.
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results and organizational results.
Service Essential Functions
Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
Responds quickly and accurately to disaster and emergency situations according to department protocol.
Announces emergencies through the overhead paging systems and facilitates communication during emergencies and disaster plans as appropriate.
Quality/Safety Essential Functions
Effectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques.
Stays up to date on organizational changes including policies and important initiatives.
Meets department metrics (abandonment rates, productivity/activities per hour, etc).
Finance Essential Functions
Utilizes department resources wisely and efficiently. Informs management when normal wear requires replacement.
Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time effectively between heavy workloads efficiently and helps other team members.
Growth/Innovation Essential Functions
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual improvement. Generates and communicates new ideas and suggestions that will improve quality or service.
Supplemental Requirements Work Attire
Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No
On-Call
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call: No
Travel
Travel specifications may vary by department.
May require travel within the Houston Metropolitan area: No
May require travel outside Houston Metropolitan area: No
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Houston Methodist by 2x
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Houston Methodist Baytown Hospital
Location:
Baytown, TX
Description At Houston Methodist, the Telecommunication Operator position is responsible for the efficient operation and use of the switchboard and paging system to receive and relay calls or messages to the requested party or hospital area. The position assists patients, physicians and staff with general information and monitors all hospital alarm systems and serves as a vital link in the communication process during emergencies. It handles emergency calls requiring a high degree of reliability, accuracy, flexibility, and critical thinking skills in stressful situations. The position strives to make the physical, emotional and spiritual needs of those served top priority and effectively communicates in a manner consistent with a customer service focus.
FLSA Status Non-exempt
Qualifications Education
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Experience
One year customer service experience
Dispatching experience preferred
Healthcare experience preferred
Skills and Abilities
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Ability to understand telecommunications equipment and services including call processing, paging and audio monitoring systems
Knowledge of personal computer functions and Windows-based software
Ability to understand and resolve problems and defuse situations with empathy and compassion
Excellent telephone customer service and professional interpersonal skills
Essential Functions People Essential Functions
Communicates pertinent information to co-workers to ensure proper handling and processing of calls when away from operator position.
Responds positively and professionally to all calls and requests for information and assistance from patients, family members, physicians and others.
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results and organizational results.
Service Essential Functions
Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
Responds quickly and accurately to disaster and emergency situations according to department protocol.
Announces emergencies through the overhead paging systems and facilitates communication during emergencies and disaster plans as appropriate.
Quality/Safety Essential Functions
Effectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques.
Stays up to date on organizational changes including policies and important initiatives.
Meets department metrics (abandonment rates, productivity/activities per hour, etc).
Finance Essential Functions
Utilizes department resources wisely and efficiently. Informs management when normal wear requires replacement.
Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time effectively between heavy workloads efficiently and helps other team members.
Growth/Innovation Essential Functions
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual improvement. Generates and communicates new ideas and suggestions that will improve quality or service.
Supplemental Requirements Work Attire
Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No
On-Call
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call: No
Travel
Travel specifications may vary by department.
May require travel within the Houston Metropolitan area: No
May require travel outside Houston Metropolitan area: No
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Houston Methodist by 2x
Get notified about new Telecommunications Operator jobs in Baytown, TX.
#J-18808-Ljbffr