Waste Connections, Inc.
Customer Service Representative
Waste Connections, Inc., San Jose, California, United States, 95199
Customer Service Representative page is loaded## Customer Service Representativelocations:
4020-Green Teamtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-95266Green Team of San Jose, a Waste Connections company, is looking for a high energy **Customer Service Representative** to join our team in **San Jose, CA!** Previous waste experience would be a huge *plus*!The schedule will be **Monday-Friday 8 hour shift between the hours of 7am and 6pm.****The starting pay for this position is $40/hour.**The pay range for this job category is $40-42/hour.We also offer great family benefits, 401k with a company match, paid vacation time, etc.!Why you should join us!* CULTURE:
It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.* INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.DUTIES AND RESPONSIBILITIES:* Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.* Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.* Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.* Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.* Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.* Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.* Key Responsibilities: Troubleshoot and resolve customer concerns while maintaining a positive attitude.* Professionalism: Ability to handle difficult situations with professionalism and empathy.* Cover for the reception desk when necessary.WORKING CONDITIONS AND PHYSICAL EFFORT:* Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.* CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.* Also, long periods spent sitting, typing, or looking at a computer screen are common.* Coaching & Feedback: CSRs will receive regular feedback and coaching to ensure continuous improvement and excellent service delivery.MINIMUM JOB REQUIREMENTS:* Bilingual Requirement: Bilingual (English/Spanish) preferred but not required. This position does not include additional pay for bilingual skills.* Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.* 2 years of Customer Service experience.* Experience with MS Word, Excel, and Email *preferred*. Typing and 10-key skills are required.* Excellent organization and communication skills.* Ability to analyze and solve problems. Gather data, compile information, and prepare reports.**To be considered for any of our current openings you must complete an application at www.wasteconnections.com**. Application information and additional instructions can be found once you select your position of interest.We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.# **Our Opportunities**BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.LET’S REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. #J-18808-Ljbffr
4020-Green Teamtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-95266Green Team of San Jose, a Waste Connections company, is looking for a high energy **Customer Service Representative** to join our team in **San Jose, CA!** Previous waste experience would be a huge *plus*!The schedule will be **Monday-Friday 8 hour shift between the hours of 7am and 6pm.****The starting pay for this position is $40/hour.**The pay range for this job category is $40-42/hour.We also offer great family benefits, 401k with a company match, paid vacation time, etc.!Why you should join us!* CULTURE:
It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.* INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.DUTIES AND RESPONSIBILITIES:* Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.* Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.* Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.* Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.* Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.* Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.* Key Responsibilities: Troubleshoot and resolve customer concerns while maintaining a positive attitude.* Professionalism: Ability to handle difficult situations with professionalism and empathy.* Cover for the reception desk when necessary.WORKING CONDITIONS AND PHYSICAL EFFORT:* Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.* CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.* Also, long periods spent sitting, typing, or looking at a computer screen are common.* Coaching & Feedback: CSRs will receive regular feedback and coaching to ensure continuous improvement and excellent service delivery.MINIMUM JOB REQUIREMENTS:* Bilingual Requirement: Bilingual (English/Spanish) preferred but not required. This position does not include additional pay for bilingual skills.* Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.* 2 years of Customer Service experience.* Experience with MS Word, Excel, and Email *preferred*. Typing and 10-key skills are required.* Excellent organization and communication skills.* Ability to analyze and solve problems. Gather data, compile information, and prepare reports.**To be considered for any of our current openings you must complete an application at www.wasteconnections.com**. Application information and additional instructions can be found once you select your position of interest.We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.# **Our Opportunities**BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.LET’S REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. #J-18808-Ljbffr