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Guinco

Residential Appliance Repair Technician

Guinco, Dallas, Texas, United States, 75215

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Benefits:

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Savings bank

Training & development

Vision insurance

Wellness resources

Appliance Refrigeration Repair Technician Location: Dallas TX | Job Type: Full-time

About Guinco Service Founded in 1997, Guinco Service is a premier, family-owned appliance repair company. We are an exclusive Factory Certified Care provider for the Whirlpool Corporation family of brands (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana). Our motto is "Let our family help yours," and that applies to our employees just as much as our customers. We provide a collaborative, supportive, and team-oriented setting where you can build a long-term career.

Why Join the Guinco Family? We know that for a technician, the support team behind you is just as important as the tools in your hand. We have built a system designed to help you succeed:

Stop Chasing Parts:

We perform in-office part pre-screens and pre-order parts for most calls before you ever arrive.

Fully Stocked Support:

You are backed by a fully stocked warehouse with inventory supported by the nation’s two largest appliance parts distributors.

Paperless Workflow:

We are 100% paperless—all service orders, technical data, and routing are handled electronically via company-issued iPads.

Home-Based Dispatch:

Start your day from your driveway. You dispatch directly from your home to customer locations.

Exceptional Benefits & Compensation We offer a competitive pay structure based on experience, market location, and skills. In addition to steady work volume, we offer a comprehensive benefits package:

Health & Wellness

Health, Dental, & Vision Insurance:

50% of premiums paid by the company for employees.

Health Savings Account (HSA):

Includes company contributions.

Family Support:

Paid Maternity & Paternity Leave.

Insurance:

Company-Paid Life Insurance/AD&D, with voluntary Critical Illness, Accident, and Hospital Indemnity options.

Disability:

Long Term Disability coverage.

Financial & Future

401(k):

Retirement plan with company match.

Time Off:

Paid Time Off (PTO), Holiday Pay, and Bereavement Leave.

Tools & Equipment

Company Vehicle:

Take-home vehicle provided.

Expenses Covered:

Gas card and vehicle maintenance covered.

Tech:

iPad and truck stock provided.

Uniforms:

Company-provided.

Key Responsibilities

Diagnose & Repair:

Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards.

Customer Service:

Maintain a high level of customer satisfaction through effective communication and a professional demeanor.

Digital Management:

Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically.

Decision Making:

Make timely, independent decisions regarding repairs while working within a supportive team structure.

Communication:

Effectively communicate with customers, technical support, dispatch, routing, and management.

Qualifications & Requirements

Experience:

2+ years of experience as a Full Line Appliance Repair Technician (Refrigeration, Cooking, Cleaning, Laundry) is required.

Physical Ability:

Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds.

Screening:

Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license check.

Attitude:

Enthusiastic, reliable, and customer-service focused.

Technical Skills:

Basic computer/tablet skills and strong mechanical aptitude.

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