Motion Recruitment Partners, LLC
Technology Support
Motion Recruitment Partners, LLC, East Point, Georgia, United States, 30444
Windows Support / Technical Support / Help Desk
Location:
Atlanta / East Point
Type:
Contract (Long-Term)
Overview Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.
Key Responsibilities
Provide hands‑on technical support to end users, resolving hardware, software, network, and instructional technology issues
Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times
Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing)
Assist with routine maintenance and on‑site network‑related repairs in coordination with the service desk
Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications
Set up and configure new hardware, workstations, and print stations, and ensure correct printer assignments
Track and manage hardware inventory, including deployments, repairs, and end‑of‑year procedures
Required Qualifications
Minimum of 5 years of IT support experience in an enterprise environment
Strong knowledge of Windows 10/11 in a managed computing environment
Hands‑on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.)
Familiarity with IT support tools such as Active Directory, Remedy, LANDesk, or similar systems
Imaging experience is required; SCCM knowledge is strongly preferred
CompTIA A+ certification is required, or the candidate must be willing and able to obtain A+ certification within a specified timeframe after starting the role
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Location:
Atlanta / East Point
Type:
Contract (Long-Term)
Overview Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.
Key Responsibilities
Provide hands‑on technical support to end users, resolving hardware, software, network, and instructional technology issues
Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times
Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing)
Assist with routine maintenance and on‑site network‑related repairs in coordination with the service desk
Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications
Set up and configure new hardware, workstations, and print stations, and ensure correct printer assignments
Track and manage hardware inventory, including deployments, repairs, and end‑of‑year procedures
Required Qualifications
Minimum of 5 years of IT support experience in an enterprise environment
Strong knowledge of Windows 10/11 in a managed computing environment
Hands‑on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.)
Familiarity with IT support tools such as Active Directory, Remedy, LANDesk, or similar systems
Imaging experience is required; SCCM knowledge is strongly preferred
CompTIA A+ certification is required, or the candidate must be willing and able to obtain A+ certification within a specified timeframe after starting the role
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