Winston Salem State University
Administrative Support Specialist
Winston Salem State University, Winston Salem, North Carolina, United States, 27104
Administrative Support Specialist
Winston‑Salem State University (WSSU) is a distinguished institution dedicated to preparing students for leadership roles in health sciences, business, education, and the humanities. The university fosters a supportive, inclusive community and engages students in a dynamic mix of professional, social, and cultural experiences.
WSSU’s Student Wellness Center invites an experienced administrative professional with a background in higher education or health services to join the Student Health Services, Counseling Services, and Pharmacy team. The role serves as the first point of contact for approximately 5,000 students and supports the efficient delivery of health services.
Responsibilities
Provide excellent customer service at the front desk, greeting walk‑ins, answering the phone, and directing inquiries to the appropriate personnel.
Perform patient intake and check‑in, schedule appointments, document and review health insurance coverage during each visit, and follow up with patients and insurers.
Prepare and file medical correspondence and reports, maintaining accuracy and confidentiality of medical documents.
Monitor and document student health history and immunization records on a daily basis; perform data entry of medical information into Banner, LabCorp, NCIR, and Medicat.
Accept student payments, process payments in the system, verify student account and insurance information, and route billing‑related inquiries to appropriate offices.
Respond to requests for medical information from patients and internal/external entities in compliance with University, HIPAA, FERPA, and AAAHC policies and protocols.
Draft emails, memos, reports, and other documents for the Student Wellness Center; proofread medical documents for correct formatting.
Qualifications
High school diploma or equivalency and one year of related office experience; or an equivalent combination of training and experience.
Prior experience in a medical or college health office setting, including familiarity with HIPAA, FERPA, and AAAHC guidelines.
Familiarity with Ellucian Banner, North Carolina Immunization Registry (NCIR), LabCorp, and electronic medical record systems.
Excellent written and verbal communication skills, with the ability to interact professionally with students, staff, and external partners.
Demonstrated ability to manage multiple priorities in a fast‑paced environment.
Strong organizational skills with attention to detail and confidentiality.
Additional Information Salary: State $34,602.00–$58,870.00. Work hours 8:00 a.m.–5:00 p.m., Monday‑Friday. Permanent full‑time (40 hours per week). Location: AH Ray Building, Room 244.
A criminal background check will be conducted on candidate finalists prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application.
If you have general questions about the application process, contact Human Resources at
OHR@wssu.edu
or call 336‑750‑2830 for disability‑related accommodations.
#J-18808-Ljbffr
WSSU’s Student Wellness Center invites an experienced administrative professional with a background in higher education or health services to join the Student Health Services, Counseling Services, and Pharmacy team. The role serves as the first point of contact for approximately 5,000 students and supports the efficient delivery of health services.
Responsibilities
Provide excellent customer service at the front desk, greeting walk‑ins, answering the phone, and directing inquiries to the appropriate personnel.
Perform patient intake and check‑in, schedule appointments, document and review health insurance coverage during each visit, and follow up with patients and insurers.
Prepare and file medical correspondence and reports, maintaining accuracy and confidentiality of medical documents.
Monitor and document student health history and immunization records on a daily basis; perform data entry of medical information into Banner, LabCorp, NCIR, and Medicat.
Accept student payments, process payments in the system, verify student account and insurance information, and route billing‑related inquiries to appropriate offices.
Respond to requests for medical information from patients and internal/external entities in compliance with University, HIPAA, FERPA, and AAAHC policies and protocols.
Draft emails, memos, reports, and other documents for the Student Wellness Center; proofread medical documents for correct formatting.
Qualifications
High school diploma or equivalency and one year of related office experience; or an equivalent combination of training and experience.
Prior experience in a medical or college health office setting, including familiarity with HIPAA, FERPA, and AAAHC guidelines.
Familiarity with Ellucian Banner, North Carolina Immunization Registry (NCIR), LabCorp, and electronic medical record systems.
Excellent written and verbal communication skills, with the ability to interact professionally with students, staff, and external partners.
Demonstrated ability to manage multiple priorities in a fast‑paced environment.
Strong organizational skills with attention to detail and confidentiality.
Additional Information Salary: State $34,602.00–$58,870.00. Work hours 8:00 a.m.–5:00 p.m., Monday‑Friday. Permanent full‑time (40 hours per week). Location: AH Ray Building, Room 244.
A criminal background check will be conducted on candidate finalists prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application.
If you have general questions about the application process, contact Human Resources at
OHR@wssu.edu
or call 336‑750‑2830 for disability‑related accommodations.
#J-18808-Ljbffr