Edrington Group
Our Blend of Benefits
Salary $90,000 - $113,000 per annum + Annual Bonus
25 days of Vacation Time - including Holiday Break from December 25th through 31st
Sick Leave Days and Company Holidays
Health Insurance with Premiums fully paid by Edrington for Employees and Dependents
Save for retirement and invest in your future - 401(k) Retirement Plan with Company Match
Additionalbenefits include Life Insurance and Disability Plans, Pre-Tax Benefits, Fitness Reimbursement Program & Tuition Reimbursement Program
24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
Embrace work-life harmony with 50:50 hybrid working, 26 weeks’ paid maternity,paternityand adoption leave, and up to five paid carers leave days a year
Experience our exceptional brands with a generous annual product allowance and through Company Events
Embrace Excellence We’re looking for a Private Client Relationship Manager (PCRM) to help us deliver an exceptional experience for our most valued clients. In this role, you’ll work closely with our Senior PCRM, our Direct-to-Consumer team, and marketing colleagues to drive acquisition, engagement, and long-term relationships that create lifetime value. Your mission? To recruit, engage, and nurture The Macallan’s most loyal fans—building advocacy and deep connections with those who truly love the brand.
Make an Impact Day to day, you will deliver the PCRM agenda and operate within the wider marketing structure, building skills and capability across the multi-functional organization with high value in customer PR, goodwill, positive brand perception and relationship. You will also be responsible for the following:
Collaborate with the PCRM team, Advocacy Team, and Brand Team, to build, develop, and deliver the UHNWI recruitment, engagement, and retention strategy, creating opportunities to establish network and build rapport with potential clients for recruitment
Organize and execute the annual series of event per programme schedule to recruit, retain and engage with a focus on UHNWI in building transaction, advocacy, and relation value
Identify and recruit new Private clients into the programme and build trusted relationships with the most beloved brand fans
Be a product and category expert with full range expression education, education on history of The Macallan and new release narratives
Propose and plan together with the brand team and commercial team direct private consumer programmes, relationship building, events, personal PR, network, product launches and events
Continuously work within the sales operations framework and financial model/ margin structure managing all DTC sales operations.
Your Talent and Skills To thrive in this role, you’ll bring a strong background in relationship management and a passion for delivering exceptional client experiences. You’ll need excellent communication and interpersonal skills, with the ability to build trust and long-term connections. Experience in luxury brands, hospitality, or premium client services is a big plus, along with a track record of driving engagement and loyalty. A strategic mindset, commercial awareness, and the confidence to collaborate across teams will help you succeed. Most importantly, you’ll be someone who understands what it takes to create meaningful relationships with high-value clients.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
A Place For Everyone We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.
Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
#J-18808-Ljbffr
Salary $90,000 - $113,000 per annum + Annual Bonus
25 days of Vacation Time - including Holiday Break from December 25th through 31st
Sick Leave Days and Company Holidays
Health Insurance with Premiums fully paid by Edrington for Employees and Dependents
Save for retirement and invest in your future - 401(k) Retirement Plan with Company Match
Additionalbenefits include Life Insurance and Disability Plans, Pre-Tax Benefits, Fitness Reimbursement Program & Tuition Reimbursement Program
24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
Embrace work-life harmony with 50:50 hybrid working, 26 weeks’ paid maternity,paternityand adoption leave, and up to five paid carers leave days a year
Experience our exceptional brands with a generous annual product allowance and through Company Events
Embrace Excellence We’re looking for a Private Client Relationship Manager (PCRM) to help us deliver an exceptional experience for our most valued clients. In this role, you’ll work closely with our Senior PCRM, our Direct-to-Consumer team, and marketing colleagues to drive acquisition, engagement, and long-term relationships that create lifetime value. Your mission? To recruit, engage, and nurture The Macallan’s most loyal fans—building advocacy and deep connections with those who truly love the brand.
Make an Impact Day to day, you will deliver the PCRM agenda and operate within the wider marketing structure, building skills and capability across the multi-functional organization with high value in customer PR, goodwill, positive brand perception and relationship. You will also be responsible for the following:
Collaborate with the PCRM team, Advocacy Team, and Brand Team, to build, develop, and deliver the UHNWI recruitment, engagement, and retention strategy, creating opportunities to establish network and build rapport with potential clients for recruitment
Organize and execute the annual series of event per programme schedule to recruit, retain and engage with a focus on UHNWI in building transaction, advocacy, and relation value
Identify and recruit new Private clients into the programme and build trusted relationships with the most beloved brand fans
Be a product and category expert with full range expression education, education on history of The Macallan and new release narratives
Propose and plan together with the brand team and commercial team direct private consumer programmes, relationship building, events, personal PR, network, product launches and events
Continuously work within the sales operations framework and financial model/ margin structure managing all DTC sales operations.
Your Talent and Skills To thrive in this role, you’ll bring a strong background in relationship management and a passion for delivering exceptional client experiences. You’ll need excellent communication and interpersonal skills, with the ability to build trust and long-term connections. Experience in luxury brands, hospitality, or premium client services is a big plus, along with a track record of driving engagement and loyalty. A strategic mindset, commercial awareness, and the confidence to collaborate across teams will help you succeed. Most importantly, you’ll be someone who understands what it takes to create meaningful relationships with high-value clients.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
A Place For Everyone We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.
Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
#J-18808-Ljbffr