Patient Representative - North Syracuse

Work Week: Monday - Friday 4:45 AM to 4:15 PM Pleasantly checks in, answers phones, and schedules patient’s appointments within SOS. This position will primarily be at a check in desk, and will act as backup to check out and phones when volume allows. Work to include accurately inputting & updating patient demographic and insurance information in a timely manner, scheduling appointments utilizing our provider guidelines, scan insurance cards, printing provider paperwork, daily reports, provides appropriate front desk forms to patients to fill out, and other secretarial duties. Demonstrates thorough knowledge of our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver forms. Consistently asks appropriate questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability. Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor. Reschedules patients correctly & timely in system. Ensures the insurance information attached to the appointment is updated and informs patient of necessary requirements for their appointment such as (films, referral, insurance cards, records, etc.). Obtains referrals for office visits as required by insurance. Assisting patient using a VRI interpreting system. CD importing, intake and process payments for disability forms. Thorough knowledge of Allscripts system; how it is utilized when dealing with registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system. Takes patient task messages according to protocol ensuring accuracy and completeness of information. Rewards for working at SOS are generous vacation days annually, 7 Paid Holidays and a work week of Monday – Friday – day hours, Medical and Dental Benefits, 401K, Life Insurance, LTD. SOS offers internal growth opportunities. SOS provides total orthopedic care for a wide range of joint and muscle injuries, chronic musculoskeletal conditions and pain management. There is a reason why so many SOS patients recommend us to family and friends. It’s the

SOS Quality of Care Experience . We empower patients to understand their care plan and respect their time and schedules in a friendly, approachable manner.

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