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Wing Assistant

Customer Service Representative (US)

Wing Assistant, Columbus, Ohio, United States, 43224

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This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the Position Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are building world‑class teams and automating operations.

We’re looking for a Customer Service Representative to start immediately.

Base Pay Range Entry Level (1‑3 years of experience): Up to $3,200 Intermediate Level (3‑5 years of experience): Up to $4,000 Expert Level (5+ years of experience): Up to $5,000

Responsibilities

Manage inbound and outbound calls

Resolve customer concerns effectively and efficiently

Build sustainable relationships and trust with customer accounts through open and interactive communication

Ensure customer satisfaction in every interaction

Keep records of customer interactions, process and update customer accounts and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Ad hoc tasks

Qualifications

At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time‑management skills

Tech savvy and familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

Experience with word‑processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive and confident with keen attention to detail

Technical Requirements

USB headset with noise‑cancellation feature

Working webcam

Computer with at least a 1.8 GHz processor and at least 4 GB RAM

Primary internet speed: at least 25 Mbps cable connection

Backup internet speed: at least 10 Mbps

Benefits

Performance incentives

Job security and stability

Paid training

Inclusive culture

Upskilling opportunities

100 % work‑from‑home

Exceptionally supportive team

Opportunities for career growth

Fun work environment

Holiday and overtime pay

Schedule US work hours (20‑40 hours per week)

Location This is a remote job

Important Notes Only qualified candidates will be invited to take the assessment and scheduled for an interview.

We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website.

You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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