Western Governors University
Student Success Coach
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Western Governors University If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Salary range: $54,800 - $82,200. Job Description
The Student Success Coach’s primary mission is to support the success of WGU Academy students who are assigned to you. You will help students complete required college‑level courses before they enroll full‑time into WGU (or other colleges) and develop the confidence, study habits, emotional wellbeing, and communication skills needed to thrive through their future studies. You will guide them one‑on‑one and in group settings, deliver the “readiness” curriculum, and earn their trust as they become successful college students and future graduates. Essential Functions and Responsibilities
Provide coaching and support for an average student load set by department standards, guiding progress in completing 2 or more college‑eligible courses over 2‑4 months. Leverage motivational interviewing techniques to influence positive behavior change. Facilitate Academy’s “college success” readiness curriculum, delivered during the first month, including online modules, group coaching, assignments, and personal coaching sessions. Lead virtual small group sessions that build community and inspire students. Encourage, reinforce positive behaviors, and celebrate milestones. Collaborate with Success Coaches, support teammates, and provide input on improvement opportunities. Embrace WGU Leadership Principles with a high emphasis on learning, courage, and student obsession. Analyze and interrupt data to improve student success and team productivity. Assist students with Academy systems and resolve administrative problems. Perform other related duties as assigned. Knowledge, Skills, and Abilities
Establish empathy, active listening, optimism, and a caring attitude toward others’ success. Demonstrate high energy and enthusiasm for virtual group sessions. Create strong rapport and communication abilities, particularly via web conference. Promote a strong work ethic coupled with attention to detail. Work independently without close supervision, while welcoming regular reviews and feedback. Exemplify a courageous focus on what’s best for students and the team. Champion change and adapt flexibly in ambiguous environments. Have intermediate experience with a sophisticated technology portfolio. Hold foundational knowledge of coaching principles and positive psychology. Competencies
Organizational Impact
Works to achieve operational targets within job areas impacting department, function, or office results. Works independently on moderately complex projects and assignments, setting objectives to meet project goals. Problem Solving & Decision Making
Employs adjustments or recommended enhancements to systems and processes to solve problems or improve effectiveness, leveraging a systems‑thinking approach. Addresses problems that may require understanding of broader issues and job areas. Communication & Influence
Collaborates with contacts within the job area to obtain or provide information requiring explanation or interpretation. Leadership & Talent Management
Provides guidance and assistance to entry‑level professionals or support employees. Demonstrates WGU leadership principles in all aspects of service to students, employees, and partners. Job Qualifications
Minimum Qualifications
Bachelor’s degree Accredited coaching certification Experience facilitating, presenting, or teaching in a remote online environment 3+ years of coaching experience Preferred Qualifications
ICF Accredited Coach Training or NBHWC Experience supporting adult learners in distance learning environments Experience working with at‑risk learners Familiarity with Salesforce or other CRM tools One year of professional experience in a high‑volume coaching center serving clients remotely or minimum one year employed at WGU Academy with advanced motivational interviewing proficiency for at least six months Two years of professional experience teaching or facilitating groups or advanced proficiency delivering social‑emotional learning curriculum consistently for at least six months Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Position & Application Details
This is a full‑time, regular position (40 hours per week). Eligible for bonuses, medical, dental, vision, telehealth, mental health care, health savings account, flexible spending account, base and voluntary life insurance, disability coverage, accident, critical illness and hospital indemnity supplemental coverages, legal and identity theft coverage, retirement savings plan, wellbeing program, discounted WGU tuition, and flexible paid time off with no accrual. Up to 12 weeks of parental leave is also available. To apply, submit your application online. Internal WGU employees must apply through the internal job board in Workday. Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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at
Western Governors University If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Salary range: $54,800 - $82,200. Job Description
The Student Success Coach’s primary mission is to support the success of WGU Academy students who are assigned to you. You will help students complete required college‑level courses before they enroll full‑time into WGU (or other colleges) and develop the confidence, study habits, emotional wellbeing, and communication skills needed to thrive through their future studies. You will guide them one‑on‑one and in group settings, deliver the “readiness” curriculum, and earn their trust as they become successful college students and future graduates. Essential Functions and Responsibilities
Provide coaching and support for an average student load set by department standards, guiding progress in completing 2 or more college‑eligible courses over 2‑4 months. Leverage motivational interviewing techniques to influence positive behavior change. Facilitate Academy’s “college success” readiness curriculum, delivered during the first month, including online modules, group coaching, assignments, and personal coaching sessions. Lead virtual small group sessions that build community and inspire students. Encourage, reinforce positive behaviors, and celebrate milestones. Collaborate with Success Coaches, support teammates, and provide input on improvement opportunities. Embrace WGU Leadership Principles with a high emphasis on learning, courage, and student obsession. Analyze and interrupt data to improve student success and team productivity. Assist students with Academy systems and resolve administrative problems. Perform other related duties as assigned. Knowledge, Skills, and Abilities
Establish empathy, active listening, optimism, and a caring attitude toward others’ success. Demonstrate high energy and enthusiasm for virtual group sessions. Create strong rapport and communication abilities, particularly via web conference. Promote a strong work ethic coupled with attention to detail. Work independently without close supervision, while welcoming regular reviews and feedback. Exemplify a courageous focus on what’s best for students and the team. Champion change and adapt flexibly in ambiguous environments. Have intermediate experience with a sophisticated technology portfolio. Hold foundational knowledge of coaching principles and positive psychology. Competencies
Organizational Impact
Works to achieve operational targets within job areas impacting department, function, or office results. Works independently on moderately complex projects and assignments, setting objectives to meet project goals. Problem Solving & Decision Making
Employs adjustments or recommended enhancements to systems and processes to solve problems or improve effectiveness, leveraging a systems‑thinking approach. Addresses problems that may require understanding of broader issues and job areas. Communication & Influence
Collaborates with contacts within the job area to obtain or provide information requiring explanation or interpretation. Leadership & Talent Management
Provides guidance and assistance to entry‑level professionals or support employees. Demonstrates WGU leadership principles in all aspects of service to students, employees, and partners. Job Qualifications
Minimum Qualifications
Bachelor’s degree Accredited coaching certification Experience facilitating, presenting, or teaching in a remote online environment 3+ years of coaching experience Preferred Qualifications
ICF Accredited Coach Training or NBHWC Experience supporting adult learners in distance learning environments Experience working with at‑risk learners Familiarity with Salesforce or other CRM tools One year of professional experience in a high‑volume coaching center serving clients remotely or minimum one year employed at WGU Academy with advanced motivational interviewing proficiency for at least six months Two years of professional experience teaching or facilitating groups or advanced proficiency delivering social‑emotional learning curriculum consistently for at least six months Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Position & Application Details
This is a full‑time, regular position (40 hours per week). Eligible for bonuses, medical, dental, vision, telehealth, mental health care, health savings account, flexible spending account, base and voluntary life insurance, disability coverage, accident, critical illness and hospital indemnity supplemental coverages, legal and identity theft coverage, retirement savings plan, wellbeing program, discounted WGU tuition, and flexible paid time off with no accrual. Up to 12 weeks of parental leave is also available. To apply, submit your application online. Internal WGU employees must apply through the internal job board in Workday. Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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