Ohio Department of Public Safety
Customer Service Assistant 2 [IN-OFFICE]
Ohio Department of Public Safety, Columbus, Ohio, United States, 43224
Job Title
Customer Service Assistant 2 [IN-OFFICE]
Agency Ohio Department of Public Safety - Ohio State Highway Patrol
Location 1970 W Broad Street, Columbus 43223
Work Hours 7:30am to 4:30pm; Hours May Vary. Full-time. Classified Indicator: Classified.
Compensation $22.96 - $27.92 per hour
Responsibilities
Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures.
Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involve collection of money for transactions handled.
Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment.
Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures.
Required Qualifications
9 months training or 9 months experience in office practices & procedures.
9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people.
9 months training or 9 months experience in typing, keyboarding, data entry or word processing.
9 months training or 9 months experience in operation of personal computer.
Optional: Equivalent of Minimum Qualifications for Employment noted above.
Key Skills
Customer Service
Computer Literacy
Operational and Administrative Support
Records Management
Administrative support/services
Professional Skills
Attention to Detail
Customer Focus
Problem Solving
Verbal Communication
Written Communication
Helpful Tips For Applying
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Contact Kate Veeley | keveeley@dps.ohio.gov
Agency Overview Ohio State Highway Patrol is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism.
#J-18808-Ljbffr
Agency Ohio Department of Public Safety - Ohio State Highway Patrol
Location 1970 W Broad Street, Columbus 43223
Work Hours 7:30am to 4:30pm; Hours May Vary. Full-time. Classified Indicator: Classified.
Compensation $22.96 - $27.92 per hour
Responsibilities
Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures.
Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involve collection of money for transactions handled.
Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment.
Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures.
Required Qualifications
9 months training or 9 months experience in office practices & procedures.
9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people.
9 months training or 9 months experience in typing, keyboarding, data entry or word processing.
9 months training or 9 months experience in operation of personal computer.
Optional: Equivalent of Minimum Qualifications for Employment noted above.
Key Skills
Customer Service
Computer Literacy
Operational and Administrative Support
Records Management
Administrative support/services
Professional Skills
Attention to Detail
Customer Focus
Problem Solving
Verbal Communication
Written Communication
Helpful Tips For Applying
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Contact Kate Veeley | keveeley@dps.ohio.gov
Agency Overview Ohio State Highway Patrol is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism.
#J-18808-Ljbffr