QBE Insurance
Crop Claims Adjuster
In this role you will deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations. You will partner with Field Claims Manager to ensure effective and efficient claims operations.
Your New Role Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals.
Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims.
Provide overflow support to Compliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail).
Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirements.
Provide effective and timely communication with agencies in defined territory on claim status and other inquiries.
Build and maintain relationships with customers by providing timely and accurate policy service, answering questions and communicating adjustment determinations.
Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations.
Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business.
Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations.
Participate with internal committee to develop global claims technology solutions that support business need.
Attend National Crop Insurance Services (NCIS) regional and state committee meetings to make business aware of any legal issues or changes that will impact the business.
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
Location Work Remotely in Tennessee or Kentucky, USA
Work Arrangement This role is fully remote.
Compensation Package The salary range for this role is between $69,000-$104,000. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.
Required Education Associate's Degree or equivalent combination of education and work experience.
Required Experience 4 years relevant experience.
Required Licenses / Certifications Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver's License.
Preferred Competencies / Skills Evaluate project outcomes through analyzing current state and desired future state; utilize effective communication channels for both external and internal customers; handle complex claims using a logical approach; provide adjusters detailed instructions for claim procedures and company policy; support implementation of company strategies; high attention to detail; solve day‑to‑day problems using critical thinking; train others on process and procedures.
Preferred Experience 5 years experience in MPCI and Crop Hail claims.
Preferred Knowledge Working knowledge of claims administration best practices and procedures; understanding of local, state and industry standards (NCIS); understanding of relevant laws and regulations across multiple jurisdictions; working knowledge of Microsoft Office suite, general computer software and database systems.
QBE Benefits
Hybrid Working a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
Competitive 401(k) program with company match up to 8%
Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition reimbursement for professional certifications and continuing education
Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community
Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth or related medical conditions, protected veteran status, or disability or any other legally protected status.
Skills Adaptability, Communication, Conflict Management, Critical Thinking, Customer Service, Detail‑Oriented, Document Management, Financial Advising, Insurance Claims Processing, Intentional collaboration, Managing performance, Regulatory Compliance, Research Analysis, Risk Management, Standards Compliance.
How to Apply To submit your application, click "Apply" and follow the step‑by‑step process.
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Your New Role Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals.
Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims.
Provide overflow support to Compliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail).
Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirements.
Provide effective and timely communication with agencies in defined territory on claim status and other inquiries.
Build and maintain relationships with customers by providing timely and accurate policy service, answering questions and communicating adjustment determinations.
Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations.
Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business.
Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations.
Participate with internal committee to develop global claims technology solutions that support business need.
Attend National Crop Insurance Services (NCIS) regional and state committee meetings to make business aware of any legal issues or changes that will impact the business.
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
Location Work Remotely in Tennessee or Kentucky, USA
Work Arrangement This role is fully remote.
Compensation Package The salary range for this role is between $69,000-$104,000. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.
Required Education Associate's Degree or equivalent combination of education and work experience.
Required Experience 4 years relevant experience.
Required Licenses / Certifications Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver's License.
Preferred Competencies / Skills Evaluate project outcomes through analyzing current state and desired future state; utilize effective communication channels for both external and internal customers; handle complex claims using a logical approach; provide adjusters detailed instructions for claim procedures and company policy; support implementation of company strategies; high attention to detail; solve day‑to‑day problems using critical thinking; train others on process and procedures.
Preferred Experience 5 years experience in MPCI and Crop Hail claims.
Preferred Knowledge Working knowledge of claims administration best practices and procedures; understanding of local, state and industry standards (NCIS); understanding of relevant laws and regulations across multiple jurisdictions; working knowledge of Microsoft Office suite, general computer software and database systems.
QBE Benefits
Hybrid Working a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
Competitive 401(k) program with company match up to 8%
Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition reimbursement for professional certifications and continuing education
Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community
Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth or related medical conditions, protected veteran status, or disability or any other legally protected status.
Skills Adaptability, Communication, Conflict Management, Critical Thinking, Customer Service, Detail‑Oriented, Document Management, Financial Advising, Insurance Claims Processing, Intentional collaboration, Managing performance, Regulatory Compliance, Research Analysis, Risk Management, Standards Compliance.
How to Apply To submit your application, click "Apply" and follow the step‑by‑step process.
#J-18808-Ljbffr