DatabaseUSA
About Us
JangoMail is a high‑volume email marketing service provider helping clients send millions of messages on a daily basis. Our infrastructure spans Microsoft SQL Server, Linux‑based email‑sending servers across multiple cloud platforms, Amazon Web Services, and a suite of internal .NET applications.
Tier 2 Technical Support Specialist We are seeking a Tier 2 Technical Support Specialist to ensure our systems run smoothly in a 24x7 environment. This role combines database administration, email system operations, client services, and general infrastructure oversight. The position is hands‑on, but also requires ownership of day‑to‑day stability and client satisfaction.
Key Responsibilities Database Administration
Manage and assist with Microsoft SQL Server environments.
Run reporting queries for customers and support staff.
Troubleshoot and resolve database issues in production and test environments.
Client Services & Operations
Serve as an escalated point of contact for client requests and technical support tickets.
Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage.
Test and validate changes, patches, and system updates.
Document support processes and maintain operational runbooks.
Email Systems & Infrastructure
Help manage email delivery platforms hosted on Linux servers across multiple cloud providers.
Troubleshoot DNS and delivery issues for users.
Monitor deliverability, bounce handling, and abuse/spam complaints.
Help with managing servers within an Amazon Web Services environment.
Ensure uptime and smooth operation of in‑house .NET applications (no development required, but operational oversight expected).
Desired Qualifications
1‑2+ years of SQL Server experience (administration basics and T‑SQL knowledge).
Familiarity with Linux server administration in cloud hosting environments.
Familiarity with email related components such as SMTP, API, and DNS records.
Experience managing client services/support operations (ticketing systems, client communications).
Experience with cloud service providers (AWS and remote server providers).
Knowledge of basic HTML and CSS.
Strong troubleshooting and problem‑solving skills.
Willingness to learn and develop skills in database and server administration; use of SQL; and bulk email sending best practices.
We are based in Dayton, OH. This is an in‑office position with standard workdays and periodic on‑call rotation for after‑hours emergency support tickets.
#J-18808-Ljbffr
Tier 2 Technical Support Specialist We are seeking a Tier 2 Technical Support Specialist to ensure our systems run smoothly in a 24x7 environment. This role combines database administration, email system operations, client services, and general infrastructure oversight. The position is hands‑on, but also requires ownership of day‑to‑day stability and client satisfaction.
Key Responsibilities Database Administration
Manage and assist with Microsoft SQL Server environments.
Run reporting queries for customers and support staff.
Troubleshoot and resolve database issues in production and test environments.
Client Services & Operations
Serve as an escalated point of contact for client requests and technical support tickets.
Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage.
Test and validate changes, patches, and system updates.
Document support processes and maintain operational runbooks.
Email Systems & Infrastructure
Help manage email delivery platforms hosted on Linux servers across multiple cloud providers.
Troubleshoot DNS and delivery issues for users.
Monitor deliverability, bounce handling, and abuse/spam complaints.
Help with managing servers within an Amazon Web Services environment.
Ensure uptime and smooth operation of in‑house .NET applications (no development required, but operational oversight expected).
Desired Qualifications
1‑2+ years of SQL Server experience (administration basics and T‑SQL knowledge).
Familiarity with Linux server administration in cloud hosting environments.
Familiarity with email related components such as SMTP, API, and DNS records.
Experience managing client services/support operations (ticketing systems, client communications).
Experience with cloud service providers (AWS and remote server providers).
Knowledge of basic HTML and CSS.
Strong troubleshooting and problem‑solving skills.
Willingness to learn and develop skills in database and server administration; use of SQL; and bulk email sending best practices.
We are based in Dayton, OH. This is an in‑office position with standard workdays and periodic on‑call rotation for after‑hours emergency support tickets.
#J-18808-Ljbffr