CDW
Desktop Support Specialist (White-Glove)
This 6-month contract position through CDW working for our end client offers potential for multiple extensions and/or conversion to permanent employment. It is on-site Monday through Friday in Midtown East NYC.
NOT
sponsorship or C2C;
W2 ONLY .
6-month contract with potential extensions or conversion to permanent.
On-site role Monday through Friday in Midtown East NYC.
Must Haves:
Excellent communication and White Glove Service experience.
Professional attire needed - slacks, dress shoes, and button down shirt (suit jacket & tie not required).
Technical Skills Required:
Strong troubleshooting on Windows.
Expertise in O365.
Physical layer support.
Familiarity with ServiceNow (preferred, not required).
Ability to elevate and work with App Tower (handles application issues).
Job Description Responsibilities:
Help users resolve desktop hardware and software issues, including user account setup and related administrative duties (e.g., installing, upgrading, and supporting Windows desktop software and hardware).
Troubleshoot and resolve software, hardware, and peripheral device issues (e.g., network printers, scanners, VoIP phones).
Respond to requests for technical assistance in person, via phone, or electronically.
Provide remote computer and hardware setup and replacement, performing configurations and installations as needed.
Provide white glove AV support for meetings throughout the day and liaise with Concierge Team.
Track, log, and route problems/requests in ServiceNow, document resolutions, and collaborate with the team on next steps for ticket resolution.
Support the Manager of IT Services with routine maintenance and day‑to‑day duties, including server and network infrastructure monitoring (via the Infrastructure Team).
Maintain and troubleshoot mobile devices (iPhones).
Research and stay current with system information, changes, and updates to enhance user support.
Perform post‑resolution follow-ups on help requests to ensure issue resolution.
Perform change management activities in support of vendor enhancements and customer requirements.
Liaise with other towers and participate in global IT projects.
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
3+ years of experience in IT support, helpdesk, or a similar role.
Certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified Professional (MCP) – preferred but not mandatory.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries: IT Services and IT Consulting
Benefits: Medical insurance, Vision insurance, 401(k).
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NOT
sponsorship or C2C;
W2 ONLY .
6-month contract with potential extensions or conversion to permanent.
On-site role Monday through Friday in Midtown East NYC.
Must Haves:
Excellent communication and White Glove Service experience.
Professional attire needed - slacks, dress shoes, and button down shirt (suit jacket & tie not required).
Technical Skills Required:
Strong troubleshooting on Windows.
Expertise in O365.
Physical layer support.
Familiarity with ServiceNow (preferred, not required).
Ability to elevate and work with App Tower (handles application issues).
Job Description Responsibilities:
Help users resolve desktop hardware and software issues, including user account setup and related administrative duties (e.g., installing, upgrading, and supporting Windows desktop software and hardware).
Troubleshoot and resolve software, hardware, and peripheral device issues (e.g., network printers, scanners, VoIP phones).
Respond to requests for technical assistance in person, via phone, or electronically.
Provide remote computer and hardware setup and replacement, performing configurations and installations as needed.
Provide white glove AV support for meetings throughout the day and liaise with Concierge Team.
Track, log, and route problems/requests in ServiceNow, document resolutions, and collaborate with the team on next steps for ticket resolution.
Support the Manager of IT Services with routine maintenance and day‑to‑day duties, including server and network infrastructure monitoring (via the Infrastructure Team).
Maintain and troubleshoot mobile devices (iPhones).
Research and stay current with system information, changes, and updates to enhance user support.
Perform post‑resolution follow-ups on help requests to ensure issue resolution.
Perform change management activities in support of vendor enhancements and customer requirements.
Liaise with other towers and participate in global IT projects.
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
3+ years of experience in IT support, helpdesk, or a similar role.
Certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified Professional (MCP) – preferred but not mandatory.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries: IT Services and IT Consulting
Benefits: Medical insurance, Vision insurance, 401(k).
#J-18808-Ljbffr