CURO Health Services
Overview
Support with Precision. Serve with Excellence. We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery. This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus on executive care and critical IT needs. Key Responsibilities
Provide high-touch, personalized IT support for all employees—especially executives Troubleshoot and resolve issues related to:
Microsoft Office Suite (Word, Excel, Outlook, etc.) Windows 10 environments Microsoft Exchange, Teams, and O365 Active Directory and password resets VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL) Network connectivity, VPNs, and printers Android mobile devices and mobile device management
Set up and deploy laptops, workstations, monitors, and other hardware Handle onboarding/offboarding processes including device configuration and account access Provide AV support for meetings, presentations, and video conferencing Manage helpdesk ticket queues and ensure timely, courteous resolution Administer phone system changes (moves, adds, changes, deletions) Maintain accurate inventory of IT assets and track hardware/software lifecycle Coordinate and execute IT-supported upgrades and special projects Secure and dispose of retired hardware following security guidelines Monitor systems for performance, security, and uptime About You
4+ years of strong desktop/helpdesk support experience White Glove or Executive Support experience highly preferred Excellent troubleshooting and problem-solving skills Strong interpersonal and communication skills (written and verbal) Experience working with:
Windows 7/10, Microsoft Exchange & Outlook Active Directory, Office 365, AV equipment, and remote tools Hardware deployment and recovery processes
VMWare View, phone system administration, and executive support experience a plus Certifications (CompTIA, Microsoft, etc.) are a plus Proven ability to maintain confidentiality and handle sensitive information professionally Strong organizational and multitasking skills with attention to detail We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to provide the white glove support experience that sets the gold standard in enterprise IT. Legalese
This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location
Gentiva – corporate headquarters in Atlanta, Georgia.
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Support with Precision. Serve with Excellence. We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery. This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus on executive care and critical IT needs. Key Responsibilities
Provide high-touch, personalized IT support for all employees—especially executives Troubleshoot and resolve issues related to:
Microsoft Office Suite (Word, Excel, Outlook, etc.) Windows 10 environments Microsoft Exchange, Teams, and O365 Active Directory and password resets VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL) Network connectivity, VPNs, and printers Android mobile devices and mobile device management
Set up and deploy laptops, workstations, monitors, and other hardware Handle onboarding/offboarding processes including device configuration and account access Provide AV support for meetings, presentations, and video conferencing Manage helpdesk ticket queues and ensure timely, courteous resolution Administer phone system changes (moves, adds, changes, deletions) Maintain accurate inventory of IT assets and track hardware/software lifecycle Coordinate and execute IT-supported upgrades and special projects Secure and dispose of retired hardware following security guidelines Monitor systems for performance, security, and uptime About You
4+ years of strong desktop/helpdesk support experience White Glove or Executive Support experience highly preferred Excellent troubleshooting and problem-solving skills Strong interpersonal and communication skills (written and verbal) Experience working with:
Windows 7/10, Microsoft Exchange & Outlook Active Directory, Office 365, AV equipment, and remote tools Hardware deployment and recovery processes
VMWare View, phone system administration, and executive support experience a plus Certifications (CompTIA, Microsoft, etc.) are a plus Proven ability to maintain confidentiality and handle sensitive information professionally Strong organizational and multitasking skills with attention to detail We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to provide the white glove support experience that sets the gold standard in enterprise IT. Legalese
This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location
Gentiva – corporate headquarters in Atlanta, Georgia.
#J-18808-Ljbffr