Kandiyohi County
Overview
The Public Safety Telecommunicator is responsible for receiving, prioritizing, and dispatching emergency and non-emergency calls to ensure public safety and provide critical support to law enforcement, fire, EMS, and other agencies. This position involves operating the County’s 9-1-1 system, computer-aided dispatch (CAD) software, multi-frequency radio systems, and various law enforcement databases. The Public Safety Telecommunicator plays a vital role in coordinating emergency responses, maintaining clear communication with field units, and assisting the public with professionalism, accuracy, and calm judgment.
Responsibilities
Receives and processes emergency and non-emergency calls, including 9-1-1 and administrative calls, by verifying caller information, determining the nature and severity of incidents, and providing appropriate instructions or referrals.
Determines priorities and dispatches law enforcement, fire, EMS, and other emergency units following established procedures, while maintaining communication and status checks with responding personnel.
Monitors and operates multiple public safety radio frequencies to provide timely updates and ensure efficient coordination with field units and partner agencies.
Performs NCIC, CJIS, and other law enforcement database checks; assists agencies with informational requests; and updates road and sign information as needed.
Enters, updates, and retrieves information in CAD, records management systems, mapping programs, business files, address guides, and warrant systems.
Performs Emergency Medical Dispatch (EMD) protocols and maintains required EMD certification, which is obtained through training provided by the agency’s in-house EMD instructors.
Assists in monitoring dispatch center operations to support efficient and effective service delivery.
Performs other duties of a similar nature or level as assigned.
Qualifications
High School Diploma or GED required.
Related post-secondary education preferred.
Prior telecommunicator experience preferred.
An equivalent combination of education and experience may be considered.
Must pass a comprehensive background investigation, and psychological examination.
Must be available for rotating shifts, including nights, weekends, and holidays.
Knowledge
Emergency response practices, procedures, and protocols.
Operation of CAD systems, multi-frequency radio equipment, and public safety technology.
County geography, road systems, and jurisdictional boundaries.
Customer service principles.
Recordkeeping principles and standards.
Computers and related software applications.
Skills
Using computers, CAD systems, and associated software efficiently and accurately.
Operating multi-frequency transceivers and maintaining clear radio communications.
Remaining calm and exercising sound judgment in high-stress or emotional situations.
Reading and interpreting maps and geographic data.
Keyboarding quickly and accurately while multitasking.
Maintaining detailed and accurate records.
Communicating effectively with coworkers, supervisors, partner agencies, and the public.
Physical Requirements
Ability to sit for extended periods while operating communication and computer equipment.
Ability to perform keyboarding, multitasking, and monitor multiple screens simultaneously.
Ability to remain focused and emotionally regulated during high-stress calls.
Ability to occasionally lift or carry materials up to 25 pounds.
Work may involve exposure to traumatic or emotionally distressing situations.
Must be able to perform essential job functions with or without reasonable accommodation.
Kandiyohi County is an Equal Opportunity Employer.
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Responsibilities
Receives and processes emergency and non-emergency calls, including 9-1-1 and administrative calls, by verifying caller information, determining the nature and severity of incidents, and providing appropriate instructions or referrals.
Determines priorities and dispatches law enforcement, fire, EMS, and other emergency units following established procedures, while maintaining communication and status checks with responding personnel.
Monitors and operates multiple public safety radio frequencies to provide timely updates and ensure efficient coordination with field units and partner agencies.
Performs NCIC, CJIS, and other law enforcement database checks; assists agencies with informational requests; and updates road and sign information as needed.
Enters, updates, and retrieves information in CAD, records management systems, mapping programs, business files, address guides, and warrant systems.
Performs Emergency Medical Dispatch (EMD) protocols and maintains required EMD certification, which is obtained through training provided by the agency’s in-house EMD instructors.
Assists in monitoring dispatch center operations to support efficient and effective service delivery.
Performs other duties of a similar nature or level as assigned.
Qualifications
High School Diploma or GED required.
Related post-secondary education preferred.
Prior telecommunicator experience preferred.
An equivalent combination of education and experience may be considered.
Must pass a comprehensive background investigation, and psychological examination.
Must be available for rotating shifts, including nights, weekends, and holidays.
Knowledge
Emergency response practices, procedures, and protocols.
Operation of CAD systems, multi-frequency radio equipment, and public safety technology.
County geography, road systems, and jurisdictional boundaries.
Customer service principles.
Recordkeeping principles and standards.
Computers and related software applications.
Skills
Using computers, CAD systems, and associated software efficiently and accurately.
Operating multi-frequency transceivers and maintaining clear radio communications.
Remaining calm and exercising sound judgment in high-stress or emotional situations.
Reading and interpreting maps and geographic data.
Keyboarding quickly and accurately while multitasking.
Maintaining detailed and accurate records.
Communicating effectively with coworkers, supervisors, partner agencies, and the public.
Physical Requirements
Ability to sit for extended periods while operating communication and computer equipment.
Ability to perform keyboarding, multitasking, and monitor multiple screens simultaneously.
Ability to remain focused and emotionally regulated during high-stress calls.
Ability to occasionally lift or carry materials up to 25 pounds.
Work may involve exposure to traumatic or emotionally distressing situations.
Must be able to perform essential job functions with or without reasonable accommodation.
Kandiyohi County is an Equal Opportunity Employer.
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