Michigan Schools and Government Credit Union
Branch Service Specialist (Universal Banker)
Michigan Schools and Government Credit Union, Saline, Michigan, United States, 48176
Branch Service Specialist (Universal Banker)
4 days ago Be among the first 25 applicants
Retail Banking Saline, MI ID: 70-397 Full-Time/Regular
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.
We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! More information about our comprehensive total rewards package can be found here.
Overview of Responsibilities
Member Service Representative: Processing loan applications, opening new memberships, opening IRAs, setting up automated services, and supporting Call Center as needed. Effectively explains ownership options, eligibility, required documentation and signatures.
Teller: Accurately complete teller transactions, balance drawer, cash checks, process deposits and withdrawals, make member payments, process CD transactions, and maintain member accounts.
Relationships: Exceeds member service expectations and builds trusting relationships by acting as a financial expert and showing sincere interest in member financial success. Uses Creating Member Loyalty skills to handle complaints and resolve issues.
Cross‑Selling: Consultative approach, ask high‑impact questions to identify member needs, listen for cues, use in‑depth knowledge of MSGCU products to cross‑sell and offer solutions such as Credit Life, Credit Disability, and GAP. Generates new business by asking for business and referrals.
Core Competencies
Member Focus: Build strong relationships, listen effectively, resolve problems, provide high‑quality service while supporting MSGCU initiatives.
Action Oriented: Take on new opportunities with urgency, high energy, professionalism, and accuracy.
Communicates Effectively: Listen, give timely information, collaborate and participate in team discussions.
Instills Trust: Gain confidence, model honesty, integrity, and courage in difficult situations.
Self‑Development: Seek new growth opportunities and be willing to step into other areas as requested.
Education and Experience Requirements
High school diploma or GED.
6 months teller experience or retail sales representative/cashier.
Either:
2 years retail sales experience,
Associate degree in Business Administration, Marketing, Accounting or Finance, or
1 year member/customer‑facing experience within financial services.
Working Conditions
Office and branch environment with minimal discomfort.
Occasionally required to travel throughout MSGCU’s service area.
Potential exposure to hazardous conditions such as robbery with annual training.
Job involves sitting most of the time with brief walking/standing and may require lifting up to 10 pounds.
Compensation and Benefits Competitive salaries and generous vacation time, retirement plan contributions, and discounts on loans and phone service.
Base hourly pay starts at $18.65 / hour.
Eligible for incentives as part of variable compensation.
21 years or older receive a 3% contribution from MSGCU and 100% match for next 7% in 401(k).
12 paid holidays and up to 60 hours of PTO in first year (pro‑rated).
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
Referrals increase your chances of interviewing at Michigan Schools and Government Credit Union by 2x.
#J-18808-Ljbffr
Retail Banking Saline, MI ID: 70-397 Full-Time/Regular
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.
We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! More information about our comprehensive total rewards package can be found here.
Overview of Responsibilities
Member Service Representative: Processing loan applications, opening new memberships, opening IRAs, setting up automated services, and supporting Call Center as needed. Effectively explains ownership options, eligibility, required documentation and signatures.
Teller: Accurately complete teller transactions, balance drawer, cash checks, process deposits and withdrawals, make member payments, process CD transactions, and maintain member accounts.
Relationships: Exceeds member service expectations and builds trusting relationships by acting as a financial expert and showing sincere interest in member financial success. Uses Creating Member Loyalty skills to handle complaints and resolve issues.
Cross‑Selling: Consultative approach, ask high‑impact questions to identify member needs, listen for cues, use in‑depth knowledge of MSGCU products to cross‑sell and offer solutions such as Credit Life, Credit Disability, and GAP. Generates new business by asking for business and referrals.
Core Competencies
Member Focus: Build strong relationships, listen effectively, resolve problems, provide high‑quality service while supporting MSGCU initiatives.
Action Oriented: Take on new opportunities with urgency, high energy, professionalism, and accuracy.
Communicates Effectively: Listen, give timely information, collaborate and participate in team discussions.
Instills Trust: Gain confidence, model honesty, integrity, and courage in difficult situations.
Self‑Development: Seek new growth opportunities and be willing to step into other areas as requested.
Education and Experience Requirements
High school diploma or GED.
6 months teller experience or retail sales representative/cashier.
Either:
2 years retail sales experience,
Associate degree in Business Administration, Marketing, Accounting or Finance, or
1 year member/customer‑facing experience within financial services.
Working Conditions
Office and branch environment with minimal discomfort.
Occasionally required to travel throughout MSGCU’s service area.
Potential exposure to hazardous conditions such as robbery with annual training.
Job involves sitting most of the time with brief walking/standing and may require lifting up to 10 pounds.
Compensation and Benefits Competitive salaries and generous vacation time, retirement plan contributions, and discounts on loans and phone service.
Base hourly pay starts at $18.65 / hour.
Eligible for incentives as part of variable compensation.
21 years or older receive a 3% contribution from MSGCU and 100% match for next 7% in 401(k).
12 paid holidays and up to 60 hours of PTO in first year (pro‑rated).
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
Referrals increase your chances of interviewing at Michigan Schools and Government Credit Union by 2x.
#J-18808-Ljbffr