Indiana University Health
RCS Service Specialist - Evenings
Indiana University Health, Indianapolis, Indiana, us, 46262
RCS Service Specialist – Evenings
Location : Indiana University Health, Revenue Cycle Shadeland Office, Indianapolis (on‑site; remote schedule available).
Shift : Evening shift from 4:00 pm to 12:30 am, rotating weekends, 40 hrs per week.
Responsibilities This position analyzes and processes all incoming and outgoing telephone calls, including:
main number
toll‑free lines
patient information
paging
answering service
physician referral service
health promotion consumer service
physician‑to‑physician consult service
and related services as they may develop
The incumbent evaluates routine and emergency calls (e.g., codes, traumas, medical emergencies, external/internal disasters, fire alarms) to determine the appropriate response in a fast‑paced, high‑volume environment. Each decision can directly affect the well‑being or life of a patient or caller. The incumbent is responsible for maintaining the database of organizational knowledge (physician pager numbers, schedules, units, departments, etc.) and troubleshooting computer and telephone issues in patient rooms.
Qualifications
High level of interpersonal, problem‑solving, and analytic skills.
Effective written and verbal communication skills in both individual and group settings.
Ability to prioritize and process multiple tasks simultaneously.
Ability to meet objectives and standards.
Knowledge of personal computers using various types of word‑processing and database software.
Requires understanding of medical record requirements, regulations and policies.
Seniority Level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
We are an equal‑opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Shift : Evening shift from 4:00 pm to 12:30 am, rotating weekends, 40 hrs per week.
Responsibilities This position analyzes and processes all incoming and outgoing telephone calls, including:
main number
toll‑free lines
patient information
paging
answering service
physician referral service
health promotion consumer service
physician‑to‑physician consult service
and related services as they may develop
The incumbent evaluates routine and emergency calls (e.g., codes, traumas, medical emergencies, external/internal disasters, fire alarms) to determine the appropriate response in a fast‑paced, high‑volume environment. Each decision can directly affect the well‑being or life of a patient or caller. The incumbent is responsible for maintaining the database of organizational knowledge (physician pager numbers, schedules, units, departments, etc.) and troubleshooting computer and telephone issues in patient rooms.
Qualifications
High level of interpersonal, problem‑solving, and analytic skills.
Effective written and verbal communication skills in both individual and group settings.
Ability to prioritize and process multiple tasks simultaneously.
Ability to meet objectives and standards.
Knowledge of personal computers using various types of word‑processing and database software.
Requires understanding of medical record requirements, regulations and policies.
Seniority Level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
We are an equal‑opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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