Indiana University Health
RCS Service Specialist - Evenings
Indiana University Health, Indianapolis, Indiana, us, 46262
Service and Processing Specialist - MCCC
Location: Indianapolis, IN
Employment type: Full‑time
Overview Onsite training at the Revenue Cycle Shadeland Office in Indianapolis with opportunity for remote scheduling. Evening shift from 2:30 p.m. to 11:00 p.m. with rotating weekends, 40 hours a week.
This position analyzes and processes all incoming and outgoing telephone calls for the organization, including main number, toll‑free lines, patient information, paging, answering service, physician referral service, health promotion consumer service, physician‑to‑physician consult service, and related services as they may develop.
The incumbent evaluates both routine and emergency calls (e.g., codes, traumas, medical emergencies, external/internal disasters, fire alarms) to determine the appropriate response in a high‑volume, fast‑paced environment. Decisions made directly affect patient or caller wellbeing. The incumbent maintains the organizational knowledge database (physician pager numbers, physician schedules, units, departments) and possesses sufficient technical knowledge to resolve computer and telephone issues in patient rooms.
Responsibilities
Analyze and process inbound and outbound telephone calls.
Determine the appropriate action for routine and emergency calls.
Maintain accurate and up‑to‑date database of organizational contact information.
Troubleshoot and repair computer and telephone problems in patient rooms.
Operate various telecommunication systems effectively.
Handle all customer service situations with professionalism.
Qualifications
Ability to move quickly, decisively, and accurately while in a stressful situation.
Ability to be friendly, upbeat, and polite at all times under stress.
Ability to defuse tense situations.
Ability to multi‑task: handle a call on one line while interpreting on another.
Excellent attendance and punctuality.
Ability to work with a wide variety of clients.
Professional communication with physicians.
Typing and computer proficiency.
Knowledge of medical terminology.
Ability to perform and overlap multiple functions or tasks.
Ability to grasp operational concepts, objectives and follow procedures using appropriate judgment.
Strong reading and comprehension skills in processing information.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other (Hospitals and Health Care)
Equity, Diversity, and Inclusion We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Employment type: Full‑time
Overview Onsite training at the Revenue Cycle Shadeland Office in Indianapolis with opportunity for remote scheduling. Evening shift from 2:30 p.m. to 11:00 p.m. with rotating weekends, 40 hours a week.
This position analyzes and processes all incoming and outgoing telephone calls for the organization, including main number, toll‑free lines, patient information, paging, answering service, physician referral service, health promotion consumer service, physician‑to‑physician consult service, and related services as they may develop.
The incumbent evaluates both routine and emergency calls (e.g., codes, traumas, medical emergencies, external/internal disasters, fire alarms) to determine the appropriate response in a high‑volume, fast‑paced environment. Decisions made directly affect patient or caller wellbeing. The incumbent maintains the organizational knowledge database (physician pager numbers, physician schedules, units, departments) and possesses sufficient technical knowledge to resolve computer and telephone issues in patient rooms.
Responsibilities
Analyze and process inbound and outbound telephone calls.
Determine the appropriate action for routine and emergency calls.
Maintain accurate and up‑to‑date database of organizational contact information.
Troubleshoot and repair computer and telephone problems in patient rooms.
Operate various telecommunication systems effectively.
Handle all customer service situations with professionalism.
Qualifications
Ability to move quickly, decisively, and accurately while in a stressful situation.
Ability to be friendly, upbeat, and polite at all times under stress.
Ability to defuse tense situations.
Ability to multi‑task: handle a call on one line while interpreting on another.
Excellent attendance and punctuality.
Ability to work with a wide variety of clients.
Professional communication with physicians.
Typing and computer proficiency.
Knowledge of medical terminology.
Ability to perform and overlap multiple functions or tasks.
Ability to grasp operational concepts, objectives and follow procedures using appropriate judgment.
Strong reading and comprehension skills in processing information.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other (Hospitals and Health Care)
Equity, Diversity, and Inclusion We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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