CHRISTUS Health
Application System Analyst II - IM Business
CHRISTUS Health, Irving, Texas, United States, 75084
Application System Analyst II - IM Business
Location:
Irving, TX
Summary The Application System Analyst II serves as a liaison between system end‑users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high‑quality manner. The Analyst works closely with the Service Desk to respond to service requests, analyze business issues/requirements and workflows, apply application knowledge to meet operational and organizational needs, and implement medium to high‑complexity activities of assigned software with minimal guidance. The role requires a self‑motivated individual with exceptional communication and interpersonal skills who can work well in team environments.
Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes.
Collaborate across project borders with other teams and provide oversight and project management for assigned tasks.
Utilize application training, web resources, and documentation to guide newer team members and continuously improve expertise.
Identify opportunities to enhance customer usability, efficiency, and experience; represent user needs in system updates and enhancements.
Conduct process and requirement analysis, including flow‑chart creation, gap analysis, and stakeholder engagement.
Communicate complex design and configuration issues clearly to end users and stakeholders, and maintain relationships post‑engagement.
Participate in strategy discussions, propose options with pros and cons, and make sound decisions under limited information.
Adhere to organization standards for system configuration and change control.
Maintain technical proficiency in application‑specific design, configuration, and independent analysis.
Collaborate with operational leaders to standardize best‑practice workflows and content across ministries.
Coordinate code changes with vendors for financial and business application issues.
Identify and resolve infrastructure‑related application issues in collaboration with technical teams.
Share industry best practices with operational leaders.
Serve as a liaison between business operations, IT, users, and vendors to resolve issues and problems.
Follow strict change management processes ensuring proper approval, testing, and validation of system changes.
Document deliverables for end users and leadership consistently and attentively.
Proactively troubleshoot and resolve moderate incidents and requests independently.
Maintain high standards for quality of work for self and others, providing oversight and feedback on team deliverables.
Manage medium‑complexity projects/requests, proactively evaluating new releases and functionality.
Complete assigned courses within HealthStream or other tracking tools, and attend required presentations.
Ensure services contributed to the department’s primary mission.
Escalate SLA breaches or vendor issues when appropriate.
Travel and work additional hours as necessary during critical problems.
Assist in preparing and conducting formal or informal training sessions for users and co‑workers.
Identify new opportunities, display a can‑do attitude, and handle tough issues.
Perform other duties as assigned.
Requirements Education and Skills
Associate’s or Bachelor’s degree preferred in healthcare, business, or information systems.
Ability to present complex data meaningfully (e.g., charts, graphs).
Adaptability to change.
Strong problem‑solving and multitasking skills.
Teamwork proficiency.
Proficiency in Microsoft Word, Excel, PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills.
Strong organizational skills managing multiple priorities.
Experience
3+ years of relevant experience.
2+ years within healthcare, business, or information systems.
Ability to solve moderate incidents independently.
Develop new functionality for requests with little direction.
Experience working in a team, sharing information and assisting junior teammates.
Detailed healthcare knowledge and systems expertise.
Ability to make decisions on routine cases.
Independent judgment with minimal supervision, analyzing variable factors.
Collaboration with senior team members to develop approaches and solutions.
Mentoring and training of team members within own functional area.
Licenses, Registrations, or Certifications
Associated certifications in area of focus preferred.
For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment).
Certifications or proficiencies must stay current through ongoing version training.
Work Schedule 8:00 AM – 5:00 PM, Monday‑Friday
Work Type Full Time
Seniority Level Not Applicable
Employment Type Full‑time
Industry Hospitals and Health Care
Job Function Information Technology
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Irving, TX
Summary The Application System Analyst II serves as a liaison between system end‑users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high‑quality manner. The Analyst works closely with the Service Desk to respond to service requests, analyze business issues/requirements and workflows, apply application knowledge to meet operational and organizational needs, and implement medium to high‑complexity activities of assigned software with minimal guidance. The role requires a self‑motivated individual with exceptional communication and interpersonal skills who can work well in team environments.
Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes.
Collaborate across project borders with other teams and provide oversight and project management for assigned tasks.
Utilize application training, web resources, and documentation to guide newer team members and continuously improve expertise.
Identify opportunities to enhance customer usability, efficiency, and experience; represent user needs in system updates and enhancements.
Conduct process and requirement analysis, including flow‑chart creation, gap analysis, and stakeholder engagement.
Communicate complex design and configuration issues clearly to end users and stakeholders, and maintain relationships post‑engagement.
Participate in strategy discussions, propose options with pros and cons, and make sound decisions under limited information.
Adhere to organization standards for system configuration and change control.
Maintain technical proficiency in application‑specific design, configuration, and independent analysis.
Collaborate with operational leaders to standardize best‑practice workflows and content across ministries.
Coordinate code changes with vendors for financial and business application issues.
Identify and resolve infrastructure‑related application issues in collaboration with technical teams.
Share industry best practices with operational leaders.
Serve as a liaison between business operations, IT, users, and vendors to resolve issues and problems.
Follow strict change management processes ensuring proper approval, testing, and validation of system changes.
Document deliverables for end users and leadership consistently and attentively.
Proactively troubleshoot and resolve moderate incidents and requests independently.
Maintain high standards for quality of work for self and others, providing oversight and feedback on team deliverables.
Manage medium‑complexity projects/requests, proactively evaluating new releases and functionality.
Complete assigned courses within HealthStream or other tracking tools, and attend required presentations.
Ensure services contributed to the department’s primary mission.
Escalate SLA breaches or vendor issues when appropriate.
Travel and work additional hours as necessary during critical problems.
Assist in preparing and conducting formal or informal training sessions for users and co‑workers.
Identify new opportunities, display a can‑do attitude, and handle tough issues.
Perform other duties as assigned.
Requirements Education and Skills
Associate’s or Bachelor’s degree preferred in healthcare, business, or information systems.
Ability to present complex data meaningfully (e.g., charts, graphs).
Adaptability to change.
Strong problem‑solving and multitasking skills.
Teamwork proficiency.
Proficiency in Microsoft Word, Excel, PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills.
Strong organizational skills managing multiple priorities.
Experience
3+ years of relevant experience.
2+ years within healthcare, business, or information systems.
Ability to solve moderate incidents independently.
Develop new functionality for requests with little direction.
Experience working in a team, sharing information and assisting junior teammates.
Detailed healthcare knowledge and systems expertise.
Ability to make decisions on routine cases.
Independent judgment with minimal supervision, analyzing variable factors.
Collaboration with senior team members to develop approaches and solutions.
Mentoring and training of team members within own functional area.
Licenses, Registrations, or Certifications
Associated certifications in area of focus preferred.
For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment).
Certifications or proficiencies must stay current through ongoing version training.
Work Schedule 8:00 AM – 5:00 PM, Monday‑Friday
Work Type Full Time
Seniority Level Not Applicable
Employment Type Full‑time
Industry Hospitals and Health Care
Job Function Information Technology
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