CHRISTUS Health
Application System Analyst II - IM Support Business
CHRISTUS Health, San Antonio, Texas, United States, 78208
Application System Analyst II - IM Support Business
Join CHRISTUS Health as an Application System Analyst II in the IM Support Business. The role bridges system end‑users, operational leaders, support resources and vendors to design, build, and optimise assigned applications in a timely and high‑quality manner.
Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimise assigned applications, solutions and business processes to meet operational and technical requirements.
Collaborate across project borders with other teams, propose practical solutions to issues, and provide oversight and project management to assigned tasks.
Provide subject‑matter expertise in supporting projects, customers and teams, proactively learning new application/system knowledge, and guiding newer team members.
Identify opportunities to enhance customer usability, efficiency and experience, representing user needs in system updates and enhancements, and delivering clear status reports for stakeholders.
Conduct process and requirement analysis including process mapping, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross‑team solutions; complete gap analysis and give recommendations.
Articulate complex design and configuration issues to end users and stakeholders, maintain relationships post‑engagement, and proactively address conflicts.
Contribute to strategy discussions, make timely decisions, identify pros and cons, and recognise when a quick resolution suffices.
Adhere to organisation standards for system configuration and change control.
Maintain strong technical proficiency in application‑specific design and configuration, teach concepts to new team members.
Collaborate with Operational Leaders to standardise best‑practice workflows and content across all ministries.
Coordinate code changes with vendors related to financial and business application issues.
Work with the Technical Team to identify infrastructure‑related issues that affect applications.
Share vendor best practices with Operational Leaders.
Demonstrate increasing technical knowledge of the assigned application, including infrastructure relationships and impacts.
Serve as a liaison between business operations, providers, internal IT, system users and vendors for issue and problem resolution within defined project objectives.
Follow strict change‑management processes for approval, testing, and validation of system changes.
Produce written documentation for end users and leadership with consistency and attention to detail.
Review and auto‑correct personal skills, habits, work ethic and behaviours; manage work effectively within peer teams.
Proactively and independently troubleshoot moderate incidents and requests without direction.
Maintain high standards for quality of work and provide oversight and feedback on team deliverables.
Manage medium‑complexity projects/requests; collaborate with team members; evaluate new releases and functionalities.
Complete assigned courses within Healthstream and other tracking tools, or attend presentations as assigned.
Ensure services contributed to the department’s mission.
Escalate when SLAs are breached or vendor action is insufficient.
Travel may be required to perform duties.
Additional hours may be required during critical problems.
Assist in preparing and conducting formal or informal training sessions for users and co‑workers.
Identify new opportunities, display a can‑do attitude, and step up to handle tough issues.
Perform other duties as assigned.
Requirements Education / Skills
Associate’s or Bachelor’s degree preferred, focused on healthcare, business, or information systems.
Ability to present complex data in meaningful ways (charts, graphs).
Ability to adapt to and implement change.
Strong problem‑solving skills.
Multitasking skills.
Team‑work skills.
Proficiency in Microsoft Word, Excel and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills.
Strong organisational skills in managing multiple priorities.
Experience
3+ years of experience.
2+ years within healthcare, business, or information systems.
Solves moderate incidents without direction.
Develops new functionality for requests with minimal direction.
Works in team setting, sharing information and assisting junior members.
Possesses detailed healthcare knowledge and system expertise.
Makes decisions regarding own work on routine cases.
Works under minimal supervision, uses independent judgement requiring analysis of variable factors.
Collaborates with senior team members to develop approaches and solutions.
Mentors and may train team members within own functional area.
Licenses, Registrations, or Certifications
Associated certifications in area of focus preferred.
For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment).
Certifications or proficiencies must stay current by maintaining new‑version training.
Work Schedule 8 AM – 5 PM, Monday‑Friday
Work Type Full Time
#J-18808-Ljbffr
Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimise assigned applications, solutions and business processes to meet operational and technical requirements.
Collaborate across project borders with other teams, propose practical solutions to issues, and provide oversight and project management to assigned tasks.
Provide subject‑matter expertise in supporting projects, customers and teams, proactively learning new application/system knowledge, and guiding newer team members.
Identify opportunities to enhance customer usability, efficiency and experience, representing user needs in system updates and enhancements, and delivering clear status reports for stakeholders.
Conduct process and requirement analysis including process mapping, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross‑team solutions; complete gap analysis and give recommendations.
Articulate complex design and configuration issues to end users and stakeholders, maintain relationships post‑engagement, and proactively address conflicts.
Contribute to strategy discussions, make timely decisions, identify pros and cons, and recognise when a quick resolution suffices.
Adhere to organisation standards for system configuration and change control.
Maintain strong technical proficiency in application‑specific design and configuration, teach concepts to new team members.
Collaborate with Operational Leaders to standardise best‑practice workflows and content across all ministries.
Coordinate code changes with vendors related to financial and business application issues.
Work with the Technical Team to identify infrastructure‑related issues that affect applications.
Share vendor best practices with Operational Leaders.
Demonstrate increasing technical knowledge of the assigned application, including infrastructure relationships and impacts.
Serve as a liaison between business operations, providers, internal IT, system users and vendors for issue and problem resolution within defined project objectives.
Follow strict change‑management processes for approval, testing, and validation of system changes.
Produce written documentation for end users and leadership with consistency and attention to detail.
Review and auto‑correct personal skills, habits, work ethic and behaviours; manage work effectively within peer teams.
Proactively and independently troubleshoot moderate incidents and requests without direction.
Maintain high standards for quality of work and provide oversight and feedback on team deliverables.
Manage medium‑complexity projects/requests; collaborate with team members; evaluate new releases and functionalities.
Complete assigned courses within Healthstream and other tracking tools, or attend presentations as assigned.
Ensure services contributed to the department’s mission.
Escalate when SLAs are breached or vendor action is insufficient.
Travel may be required to perform duties.
Additional hours may be required during critical problems.
Assist in preparing and conducting formal or informal training sessions for users and co‑workers.
Identify new opportunities, display a can‑do attitude, and step up to handle tough issues.
Perform other duties as assigned.
Requirements Education / Skills
Associate’s or Bachelor’s degree preferred, focused on healthcare, business, or information systems.
Ability to present complex data in meaningful ways (charts, graphs).
Ability to adapt to and implement change.
Strong problem‑solving skills.
Multitasking skills.
Team‑work skills.
Proficiency in Microsoft Word, Excel and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills.
Strong organisational skills in managing multiple priorities.
Experience
3+ years of experience.
2+ years within healthcare, business, or information systems.
Solves moderate incidents without direction.
Develops new functionality for requests with minimal direction.
Works in team setting, sharing information and assisting junior members.
Possesses detailed healthcare knowledge and system expertise.
Makes decisions regarding own work on routine cases.
Works under minimal supervision, uses independent judgement requiring analysis of variable factors.
Collaborates with senior team members to develop approaches and solutions.
Mentors and may train team members within own functional area.
Licenses, Registrations, or Certifications
Associated certifications in area of focus preferred.
For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment).
Certifications or proficiencies must stay current by maintaining new‑version training.
Work Schedule 8 AM – 5 PM, Monday‑Friday
Work Type Full Time
#J-18808-Ljbffr