CHRISTUS Health
Application System Analyst Senior - IM Support Business
CHRISTUS Health, Irving, Texas, United States, 75084
Application System Analyst Senior - IM Support Business
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Overview The Application System Analyst Senior serves as a liaison between system end‑users (customers), operational leaders, additional support resources and vendors to design, build and optimise their assigned applications in a timely and high‑quality manner. The Systems Analyst Senior will provide application support and optimisation. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyse business issues/requirements and workflows and apply their application knowledge to meet operational and organisational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self‑motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimise assigned applications, solutions and business processes to meet operational and technical requirements.
Independently provide guidance and leadership on quality assurance and testing initiatives. Demonstrate ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary.
Demonstrate an advanced level of application understanding, and apply expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem‑solving beyond standard recommendations and practice.
Apply advanced level understanding of assigned clinical/business operations, processes, and workflows. Discuss and identify dependencies with project team members and stakeholders. Maintain collaborative customer relationships; ensure the needs of the customer are fully represented in all updates. Provide clear and organised status reporting on key project areas to be used as external communications to stakeholders. Coordinate team members to gather information and prepare organised, consistent and accurate status reporting.
Lead and evaluate process and requirements analysis, including process mapping through current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis and providing cross‑application recommendations.
Possess the skill to develop strong and positive relationships with client management at all levels. Be respected by the client as an expert and end users demonstrate confidence in the individual.
Contribute to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently display superior judgement. Reputation for high‑quality decisions.
Adhere to organisation standards for system configuration and change control.
Understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Analyse, design and configure the application independently. Teach team members complex design and configuration.
Collaborate and develop strong relationships with end user communities, customers and business partners.
Collaborate with Operational Leaders to focus on standardised best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.
Coordinate code changes with appropriate vendor related to financial and business application issues.
Collaborate with Technical Team to identify and infrastructure related issues that have resulted in application issues.
Share industry best practices from vendors with Operational Leaders.
Demonstrate increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.
Serve as a liaison between business operations and providers, internal IT, system users and vendors working within the defined project objectives for issue and problem resolution.
Follow strict change management processes ensuring proper approval, testing, and validation of system changes.
Review and provide feedback on documentation written by others. Articulate issues and complex concepts in appropriate manner based on the audience.
Continuously review, adjust and grow skills, habits, work ethic and behaviours to ensure positive peer interactions and a positive and interactive team atmosphere.
Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
Design, configuration and deliverables demonstrate exceptional ability to address complex end‑user needs. Quality has the confidence of project management. Set the bar for project team quality work.
Independently manage medium to large‑scale and complex projects/requests. Collaborate with team members as needed.
Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.
Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.
Lead and coordinate across applications for high‑impact vendor changes.
May be required to travel to perform duties.
May be required to work additional hours as needed during critical problems.
Assist in preparation and conducting of continuing formal or informal training session for users and co‑workers.
Be exceptional at spotting and seizing opportunities. Proactively plan projects and tasks within application.
Perform other duties as assigned.
Requirements Education / Skills
Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in a meaningful method, i.e., charts, graphs.
Ability to adjust to and implement change.
Problem solving skills.
Multitasking skills.
Work as a team member.
Proficient in Microsoft applications including Word, Excel, and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
Strong organisational skills in managing multiple priorities.
Experience
5+ years within healthcare, business, or information systems.
Requires minimal instruction on day‑to‑day work and general direction on more complex tasks and projects.
Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project.
Regularly serves as mentor or knowledge resource to peers across community.
Works in a team setting, sharing information and assisting other junior level team members.
Possesses detailed healthcare knowledge and systems expertise.
Excellent project management and communication skills, both verbal and written.
Licenses, Registrations, or Certifications
Associated certifications in area of focus, preferred.
For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
Certifications or proficiencies must stay current by maintaining new version training.
Work Schedule 8:00 AM – 5:00 PM, Monday‑Friday
Work Type Full Time
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
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Overview The Application System Analyst Senior serves as a liaison between system end‑users (customers), operational leaders, additional support resources and vendors to design, build and optimise their assigned applications in a timely and high‑quality manner. The Systems Analyst Senior will provide application support and optimisation. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyse business issues/requirements and workflows and apply their application knowledge to meet operational and organisational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self‑motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimise assigned applications, solutions and business processes to meet operational and technical requirements.
Independently provide guidance and leadership on quality assurance and testing initiatives. Demonstrate ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary.
Demonstrate an advanced level of application understanding, and apply expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem‑solving beyond standard recommendations and practice.
Apply advanced level understanding of assigned clinical/business operations, processes, and workflows. Discuss and identify dependencies with project team members and stakeholders. Maintain collaborative customer relationships; ensure the needs of the customer are fully represented in all updates. Provide clear and organised status reporting on key project areas to be used as external communications to stakeholders. Coordinate team members to gather information and prepare organised, consistent and accurate status reporting.
Lead and evaluate process and requirements analysis, including process mapping through current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis and providing cross‑application recommendations.
Possess the skill to develop strong and positive relationships with client management at all levels. Be respected by the client as an expert and end users demonstrate confidence in the individual.
Contribute to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently display superior judgement. Reputation for high‑quality decisions.
Adhere to organisation standards for system configuration and change control.
Understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Analyse, design and configure the application independently. Teach team members complex design and configuration.
Collaborate and develop strong relationships with end user communities, customers and business partners.
Collaborate with Operational Leaders to focus on standardised best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.
Coordinate code changes with appropriate vendor related to financial and business application issues.
Collaborate with Technical Team to identify and infrastructure related issues that have resulted in application issues.
Share industry best practices from vendors with Operational Leaders.
Demonstrate increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.
Serve as a liaison between business operations and providers, internal IT, system users and vendors working within the defined project objectives for issue and problem resolution.
Follow strict change management processes ensuring proper approval, testing, and validation of system changes.
Review and provide feedback on documentation written by others. Articulate issues and complex concepts in appropriate manner based on the audience.
Continuously review, adjust and grow skills, habits, work ethic and behaviours to ensure positive peer interactions and a positive and interactive team atmosphere.
Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
Design, configuration and deliverables demonstrate exceptional ability to address complex end‑user needs. Quality has the confidence of project management. Set the bar for project team quality work.
Independently manage medium to large‑scale and complex projects/requests. Collaborate with team members as needed.
Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.
Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.
Lead and coordinate across applications for high‑impact vendor changes.
May be required to travel to perform duties.
May be required to work additional hours as needed during critical problems.
Assist in preparation and conducting of continuing formal or informal training session for users and co‑workers.
Be exceptional at spotting and seizing opportunities. Proactively plan projects and tasks within application.
Perform other duties as assigned.
Requirements Education / Skills
Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in a meaningful method, i.e., charts, graphs.
Ability to adjust to and implement change.
Problem solving skills.
Multitasking skills.
Work as a team member.
Proficient in Microsoft applications including Word, Excel, and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
Strong organisational skills in managing multiple priorities.
Experience
5+ years within healthcare, business, or information systems.
Requires minimal instruction on day‑to‑day work and general direction on more complex tasks and projects.
Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project.
Regularly serves as mentor or knowledge resource to peers across community.
Works in a team setting, sharing information and assisting other junior level team members.
Possesses detailed healthcare knowledge and systems expertise.
Excellent project management and communication skills, both verbal and written.
Licenses, Registrations, or Certifications
Associated certifications in area of focus, preferred.
For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
Certifications or proficiencies must stay current by maintaining new version training.
Work Schedule 8:00 AM – 5:00 PM, Monday‑Friday
Work Type Full Time
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
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