Belk
Salon Coordinator - Full Time - The Summit
Apply for this Salon Coordinator role at Belk. Position Description
The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager and is a nonexempt role. Client Sales and Service Responsibilities
Suggest retail products to all clients, upsell larger quantities, promotions, and additional services. Cross‑sell services to other areas of the salon. Respond professionally to customer service issues and promptly address complaints. Exhibit good communication skills when dealing with difficult or corrective service situations. Resolve booking mistakes or corrective work. Handle refunds and re‑do’s in a professional and friendly manner. Engage in ongoing personal continuing education on products, services, and current industry issues. Promote the salon’s business outside of the salon. Adjust schedule to meet client needs. Telephone/Reception Responsibilities
Welcome clients within sixty seconds of their arrival. Answer the phone within three rings, with a smile, stating name and salon location. Listen for a reply before placing the client on hold. Efficiently handle scheduling, canceling, and rescheduling of client appointments. Process POS transactions in a timely and efficient manner. Emphasize pre‑bookings during client check‑out. Salon and Personal Presentation Responsibilities
Ensure the reception area and salon meet and exceed State Board Regulations. Maintain a clean and organized reception area. Effectively organize time and resources to meet sales goals. Communicate with Salon Management regarding issues and needs. Meet salon guidelines for attendance and tardiness. Maintain an updated professional appearance and comply with the salon dress code. Education and Experience
GED or high school diploma. Proficient in computer-based business software. Ability to handle money, count, and make change. Customer service or cosmetics industry experience preferred. Physical Requirements
Use computer keyboard, standard telephone, and other related business equipment. Work with chemicals and chemical compounds. Stand for up to eight-hour shifts. Lift up to 25 pounds. Seniority Level
Entry level Employment Type
Full‑time Job Function
Sales and Business Development
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Apply for this Salon Coordinator role at Belk. Position Description
The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager and is a nonexempt role. Client Sales and Service Responsibilities
Suggest retail products to all clients, upsell larger quantities, promotions, and additional services. Cross‑sell services to other areas of the salon. Respond professionally to customer service issues and promptly address complaints. Exhibit good communication skills when dealing with difficult or corrective service situations. Resolve booking mistakes or corrective work. Handle refunds and re‑do’s in a professional and friendly manner. Engage in ongoing personal continuing education on products, services, and current industry issues. Promote the salon’s business outside of the salon. Adjust schedule to meet client needs. Telephone/Reception Responsibilities
Welcome clients within sixty seconds of their arrival. Answer the phone within three rings, with a smile, stating name and salon location. Listen for a reply before placing the client on hold. Efficiently handle scheduling, canceling, and rescheduling of client appointments. Process POS transactions in a timely and efficient manner. Emphasize pre‑bookings during client check‑out. Salon and Personal Presentation Responsibilities
Ensure the reception area and salon meet and exceed State Board Regulations. Maintain a clean and organized reception area. Effectively organize time and resources to meet sales goals. Communicate with Salon Management regarding issues and needs. Meet salon guidelines for attendance and tardiness. Maintain an updated professional appearance and comply with the salon dress code. Education and Experience
GED or high school diploma. Proficient in computer-based business software. Ability to handle money, count, and make change. Customer service or cosmetics industry experience preferred. Physical Requirements
Use computer keyboard, standard telephone, and other related business equipment. Work with chemicals and chemical compounds. Stand for up to eight-hour shifts. Lift up to 25 pounds. Seniority Level
Entry level Employment Type
Full‑time Job Function
Sales and Business Development
#J-18808-Ljbffr