ResultsCX
Front Desk/Administrator - Onsite Norristown PA
ResultsCX, Whitpain Hills, Pennsylvania, United States
Front Desk/Administrator - Onsite Norristown PA
Direct message the job poster from ResultsCX.
The Front Desk Associate is responsible for supporting numerous administrative duties for the site and ResultsCX corporate. This may include, but not limited to, coordinating site activities, assisting with operational and other reports and trackers, site event planning, coordination of facility related needs and more. This position reports to the Site Director and staffs the front desk lobby of the site.
In This Role You Will
Staff the reception desk located in the lobby
Create positive experience with each interaction with our employees, candidates, new hires, vendors and community members who enter our facility; and will be the company’s ambassador.
Bring positive engagement, smiles and warm communication to all who enter the lobby area creating great first impressions
Ensure visitors complete necessary forms for check-in
Provide visitor/vendor badges and follow security protocols
Greeting and welcome new hire classes, create badges and hand off to training
Assist with candidate and client office visits as representative of the Site Director as needed.
Prepare for client visits, creating badges, welcome board, agendas, car services as needed, catering and purchasing items for meetings
Collect mail from mail box and post office, file and distribute all ResultsCX mail daily, scan and route to the appropriate stakeholder (Provide to Site Director, People solutions, Legal, Accounting, AP/AR)
Forwarding voicemails left on main line to correct person/department
Printing and sending correspondence to and for Corporate, including regular, express and certified mail.
Vendor management, including but not limited to ordering supplies
Observe and report any concerns that occur with employees, vendors, suppliers entering and exiting the facility to People Solutions
Facilitate pay checks that are live to employees, sending credit cards to overseas employees
Print and mail accounts payable checks, and Tax returns in accordance with company policies and depositing checks for Accounts Receivable
Assist with completing and facilitating expense account and Credit card processes
Assist with weekly and monthly reports
Assist with the execution of site events
Assist with site communication drafts and site presentations
Perform other duties as assigned and deemed necessary
We are looking for someone who has
Professional appearance which includes business casual attire
Associate degree preferably in business or related field
1-2 years experience in similar position
Strong Business orientation
Professional disposition and demeanor towards all employees
Excellent communication and interpersonal skills both written and oral
Fast learning ability
Strong analytical and organizational skills
Confidential approach to all areas of support and maintains confidentiality
Excellent Microsoft Office skills, strong excel, word and PowerPoint
Administrative experience (a plus)
Call center experience (a plus)
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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The Front Desk Associate is responsible for supporting numerous administrative duties for the site and ResultsCX corporate. This may include, but not limited to, coordinating site activities, assisting with operational and other reports and trackers, site event planning, coordination of facility related needs and more. This position reports to the Site Director and staffs the front desk lobby of the site.
In This Role You Will
Staff the reception desk located in the lobby
Create positive experience with each interaction with our employees, candidates, new hires, vendors and community members who enter our facility; and will be the company’s ambassador.
Bring positive engagement, smiles and warm communication to all who enter the lobby area creating great first impressions
Ensure visitors complete necessary forms for check-in
Provide visitor/vendor badges and follow security protocols
Greeting and welcome new hire classes, create badges and hand off to training
Assist with candidate and client office visits as representative of the Site Director as needed.
Prepare for client visits, creating badges, welcome board, agendas, car services as needed, catering and purchasing items for meetings
Collect mail from mail box and post office, file and distribute all ResultsCX mail daily, scan and route to the appropriate stakeholder (Provide to Site Director, People solutions, Legal, Accounting, AP/AR)
Forwarding voicemails left on main line to correct person/department
Printing and sending correspondence to and for Corporate, including regular, express and certified mail.
Vendor management, including but not limited to ordering supplies
Observe and report any concerns that occur with employees, vendors, suppliers entering and exiting the facility to People Solutions
Facilitate pay checks that are live to employees, sending credit cards to overseas employees
Print and mail accounts payable checks, and Tax returns in accordance with company policies and depositing checks for Accounts Receivable
Assist with completing and facilitating expense account and Credit card processes
Assist with weekly and monthly reports
Assist with the execution of site events
Assist with site communication drafts and site presentations
Perform other duties as assigned and deemed necessary
We are looking for someone who has
Professional appearance which includes business casual attire
Associate degree preferably in business or related field
1-2 years experience in similar position
Strong Business orientation
Professional disposition and demeanor towards all employees
Excellent communication and interpersonal skills both written and oral
Fast learning ability
Strong analytical and organizational skills
Confidential approach to all areas of support and maintains confidentiality
Excellent Microsoft Office skills, strong excel, word and PowerPoint
Administrative experience (a plus)
Call center experience (a plus)
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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