Los Angeles County Metropolitan Transportation Authority (CA)
TRAVEL PROGRAM ADMINISTRATOR
Los Angeles County Metropolitan Transportation Authority (CA), Los Angeles, California, United States, 90079
Provides oversight and administration on all aspects of Metro's travel program.
This position will lead all aspects of providing Travel Program system support, Travel Policy interpretation, application and compliance. This position also will be responsible for implementing changes in Metro's travel business model to reduce costs, improve workforce and the Metro Board business travel experience, and speed reimbursement of travel expenses.
Recruitment Timelines:
I Interviews are projected to be scheduled for the week of February 2, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Initiates and leads implementation of changes in Metro's travel business model to reduce costs, improve the business travel experience, and speed reimbursement of travel expenses
Drafts travel policies and procedures
Assists Metro or Board travelers in estimating travel costs, establishing availability of transportation and lodging, and answering any travel related questions
Assists Metro or Board travelers, or their assistants, in completing Travel Request/ Authorization form (TA form) for ease in travel approval and finalization of travel arrangements
Reviews, approves, and processes Travel and Business Expense Reports prior to submission to Accounting
Reviews and ensures Travel Request/Authorizations forms include proper documentation and authorization prior to processing
Ensures all travel complies with Metro travel policies and procedures
Researches travel options for cost-effectiveness and proposes alternatives
Negotiates corporate hotel and car rental rates
Arranges and books airline, train, car rental, and hotel reservations
Prepares tickets, itineraries, and confirms reservations
Processes client requests, changes, inquiries, and cancellations, including recording ticket value from trip cancellations with airfare credits
Verifies and monitors cash advance requests
Evaluates the best use of travel funds and makes recommendations
Reconciles and authorizes travel credit card expenses from airline purchases, car rental expenses, and vendor service fees
Manages Metro's relationships with travel vendors
Develops educational materials and delivers group and individual training to assist Metro travelers in understanding and navigating Metro's travel policy, TA approval process, and Travel and Business Expense reimbursement process
Develops and maintains relevant files and assists in the development of databases required by federal guidelines for use of grant funds
Promotes and trains staff in the use of smart phone travel applications
Trains and provides functional supervision to staff assigned as travel program back-up support
Prepares reports for management such as Quarterly Project Management Report and Quarterly Contract (Vendor) Report
May be required to perform other related job duties
Education
Bachelor'sDegree in a related field
Experience
One year of relevant experience as a domestic and/or international travel agent with corporate travel experience; some positions in this class may require specialized experience in area of assignment
Certifications / Licenses / Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Must be able to obtain Airline Reporting Corporation (ARC) Specialist Certification during probationary period
Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience using online booking tools such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent to book and coordinate travel (air, train, car rental, lodging)
Experience processing travel requests and/or expense reports utilizing travel systems such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent
Airline Reporting Corporation (ARC) Specialist certification is desirable
Knowledge of
Theories, principles, and practices of governmental accounting, business finance, budgeting, and financial recordkeeping
Financial analysis, research procedures, reconciliation of customer accounts, and mathematical processes and procedures
Applicable federal and state laws, rules, regulations, policies, and procedures
Metro's policies and procedures
Applicable computer business software applications, such as Microsoft Office Suite
Skill in
Operating an automated electronic reservations system
Performing statistical and financial analyses
Analyzing situations, identifying problems, and recommending solutions
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives
Mediating and negotiating consensus solutions regarding the most cost-effective travel arrangements that meet the traveler's needs
Ability to
Multi-task and meet tight time constraints and deadlines without close supervision
Think and act independently
Meet precision and productivity requirementsUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Handle highly confidential information
Keep accurate records of travel documents
Prepare reports and correspondence
Make financial decisions within a budget
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
(SM)
#J-18808-Ljbffr
This position will lead all aspects of providing Travel Program system support, Travel Policy interpretation, application and compliance. This position also will be responsible for implementing changes in Metro's travel business model to reduce costs, improve workforce and the Metro Board business travel experience, and speed reimbursement of travel expenses.
Recruitment Timelines:
I Interviews are projected to be scheduled for the week of February 2, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Initiates and leads implementation of changes in Metro's travel business model to reduce costs, improve the business travel experience, and speed reimbursement of travel expenses
Drafts travel policies and procedures
Assists Metro or Board travelers in estimating travel costs, establishing availability of transportation and lodging, and answering any travel related questions
Assists Metro or Board travelers, or their assistants, in completing Travel Request/ Authorization form (TA form) for ease in travel approval and finalization of travel arrangements
Reviews, approves, and processes Travel and Business Expense Reports prior to submission to Accounting
Reviews and ensures Travel Request/Authorizations forms include proper documentation and authorization prior to processing
Ensures all travel complies with Metro travel policies and procedures
Researches travel options for cost-effectiveness and proposes alternatives
Negotiates corporate hotel and car rental rates
Arranges and books airline, train, car rental, and hotel reservations
Prepares tickets, itineraries, and confirms reservations
Processes client requests, changes, inquiries, and cancellations, including recording ticket value from trip cancellations with airfare credits
Verifies and monitors cash advance requests
Evaluates the best use of travel funds and makes recommendations
Reconciles and authorizes travel credit card expenses from airline purchases, car rental expenses, and vendor service fees
Manages Metro's relationships with travel vendors
Develops educational materials and delivers group and individual training to assist Metro travelers in understanding and navigating Metro's travel policy, TA approval process, and Travel and Business Expense reimbursement process
Develops and maintains relevant files and assists in the development of databases required by federal guidelines for use of grant funds
Promotes and trains staff in the use of smart phone travel applications
Trains and provides functional supervision to staff assigned as travel program back-up support
Prepares reports for management such as Quarterly Project Management Report and Quarterly Contract (Vendor) Report
May be required to perform other related job duties
Education
Bachelor'sDegree in a related field
Experience
One year of relevant experience as a domestic and/or international travel agent with corporate travel experience; some positions in this class may require specialized experience in area of assignment
Certifications / Licenses / Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Must be able to obtain Airline Reporting Corporation (ARC) Specialist Certification during probationary period
Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience using online booking tools such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent to book and coordinate travel (air, train, car rental, lodging)
Experience processing travel requests and/or expense reports utilizing travel systems such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent
Airline Reporting Corporation (ARC) Specialist certification is desirable
Knowledge of
Theories, principles, and practices of governmental accounting, business finance, budgeting, and financial recordkeeping
Financial analysis, research procedures, reconciliation of customer accounts, and mathematical processes and procedures
Applicable federal and state laws, rules, regulations, policies, and procedures
Metro's policies and procedures
Applicable computer business software applications, such as Microsoft Office Suite
Skill in
Operating an automated electronic reservations system
Performing statistical and financial analyses
Analyzing situations, identifying problems, and recommending solutions
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives
Mediating and negotiating consensus solutions regarding the most cost-effective travel arrangements that meet the traveler's needs
Ability to
Multi-task and meet tight time constraints and deadlines without close supervision
Think and act independently
Meet precision and productivity requirementsUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Handle highly confidential information
Keep accurate records of travel documents
Prepare reports and correspondence
Make financial decisions within a budget
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
(SM)
#J-18808-Ljbffr