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Giants Baseball & Softball Camps

Jack in the Box - RESTAURANT MANAGER

Giants Baseball & Softball Camps, La Verne, California, United States, 91750

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Jack in the Box - RESTAURANT MANAGER

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Giants Baseball & Softball Camps

Position Summary Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops a team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

POSITION TITLE RESTAURANT MANAGER

JOB CODE RORM20

REPORTS TO District Manager

EXEMPTION STATUS Exempt

DEPARTMENT Restaurant Field Operations

Key Duties / Responsibilities

Internal Service:

Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels, ensures training systems comply with JIB processes, and develops internal candidates for management and Team Leader positions. Inspires employees, treats them with respect and dignity, and regularly recognizes performance.

External Service:

Manages daily activities to achieve operational excellence. Provides an exceptional guest experience, maintains brand image, and resolves guest complaints promptly and professionally.

Sales & Profits:

Utilizes management tools to analyze performance, identify trends, and implement improvement plans. Focuses on increasing sales and profitability by applying the SPC and protecting the JIB brand, while monitoring costs and budget adherence.

Selection Skills / Qualities

Demonstrates passion for the Jack in the Box culture, integrity, and ethical standards.

Provides strong coaching and development, motivating employees toward growth.

Focuses on delivering high-quality guest experiences and managing fast-paced environments.

Maintains awareness of food quality, safety, and cleanliness.

Adapts to changing priorities, makes high‑quality decisions, and delegates effectively.

Perform other related duties as required.

Qualifications Education High School Diploma, G.E.D. or equivalent required; Associate's or Bachelor's degree preferred.

Experience • Internal Promote: Minimum 1+ year as Associate Manager and/or 2 years as First Assistant Manager; 100% certified in all workstations. • External Recruit: Minimum 3 years managing a service concept with full P&L responsibility.

Knowledge / Skills / Abilities

At least 18 years old, must complete Restaurant Manager training and be ServSafe certified.

Proficient in English communication and basic math.

Strong interpersonal, analytical, organizational, and planning skills.

Self‑starter, initiates responsibilities, and demonstrates integrity.

Proficient with personal computers and related software.

Valid driver’s license, insurance, and personal vehicle required for deposits and travel.

Physical Requirements

Stand and walk ~85–95% of shift; lift 10–65 lbs; operate equipment and drive vehicle.

Operate computer keyboard.

Competencies Organizational Competencies

Customer Focus – Meets customer expectations, gathers feedback, builds relationships.

Dealing with Ambiguity – Handles change, risk, and uncertainty effectively.

Learning on the Fly – Learns quickly and experiments for improvement.

Problem Solving – Uses logic and thorough analysis to solve challenges.

Position Competencies

Composure – Calm under pressure, mature, and a stabilizing influence.

Confronting Direct Reports – Addresses issues timely, holds performance discussions, and makes decisions when necessary.

Developing Direct Reports – Provides tasks, offers development, and supports career growth.

Ethics and Values – Acts in line with core values, rewards appropriate behavior.

Hiring and Staffing – Identifies and hires strong talent.

Integrity and Trust – Provides truth, keeps confidences, admits mistakes.

Managerial Courage – Offers direct feedback and takes necessary corrective actions.

Motivating Others – Creates a climate that inspires performance.

Priority Setting – Focuses on critical objectives, eliminates roadblocks.

Drive for Results – Consistently exceeds goals, bottom‑line oriented.

Self‑Knowledge – Seeks feedback and understands personal strengths and weaknesses.

Sizing Up People – Judges talent accurately across situations.

Building Effective Teams – Fosters morale, shares wins, ensures team responsibility.

Managing Vision and Purpose – Communicates an inspiring vision and rally is support.

Reasonable Accommodation Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and perform the essential functions of the job. This position description should be applied accordingly.

EEO Statement Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment‑related disputes to binding arbitration and forgo proceedings before a jury in court.

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