Net2Source (N2S)
Senior Business Analyst / Technical Business Analyst
Location: NYC, NY (Onsite)
Employment Type: Contract
Base Pay Range $60.00/hr - $70.00/hr
Job Description A senior business/technical analyst who bridges CX operations and contact‑center technology, owning requirements, workflows, analytics, and UAT to ensure CRM and CTI solutions work end‑to‑end in real advisor environments.
Responsibilities
Own requirements, workflows, analytics, and user acceptance testing for CRM and CTI solutions.
Ensure end‑to‑end solution integration in advisor environments.
Qualifications
Strong background in contact centers.
Strong background in CTI integrations.
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Employment Type: Contract
Base Pay Range $60.00/hr - $70.00/hr
Job Description A senior business/technical analyst who bridges CX operations and contact‑center technology, owning requirements, workflows, analytics, and UAT to ensure CRM and CTI solutions work end‑to‑end in real advisor environments.
Responsibilities
Own requirements, workflows, analytics, and user acceptance testing for CRM and CTI solutions.
Ensure end‑to‑end solution integration in advisor environments.
Qualifications
Strong background in contact centers.
Strong background in CTI integrations.
#J-18808-Ljbffr