Senior CRM/CTI Solutions Analyst - End-to-End

A leading technology consulting firm in New York is seeking a Senior Business Analyst / Technical Business Analyst. The role involves bridging CX operations and contact-center technology, managing requirements, workflows, and analytics while ensuring CRM and CTI solutions function seamlessly. Ideal candidates will have a strong background in contact centers and CTI integrations. This position offers a competitive hourly rate of $60 to $70 and requires onsite work in New York City. #J-18808-Ljbffr