Premier Medical Group of the Hudson Valley
Customer Service Representative
Premier Medical Group of the Hudson Valley, Poughkeepsie, New York, United States
Customer Service Representative
Location:
Poughkeepsie, NY
Pay Range:
$17.00/hr - $20.00/hr
Responsibilities
Answer phones and respond to all inquiries from patients, vendors, insurance companies and other medical facilities, handling 100-200 incoming calls per day.
Re‑schedule patient appointments as required via telephone calls and written notification to patients.
Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow‑up appointment scheduling in database.
Take clear and accurate messages on behalf of other departments.
Respond to patients’ questions and needs by editing, canceling and re‑scheduling appointments as necessary according to clinic protocols.
Review physician schedules regularly to maximize capacity and verify correct scheduling.
Create testing orders for patients and fax or mail as per patient request.
Fax medical records to facilities authorized to receive patient information.
Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Perform other duties as assigned.
Education & Experience
Minimum of a High School Diploma and 1–2 years of experience in customer service, or an equivalent combination of education and experience.
Previous experience in a call center and/or medical practice desired.
Qualifications & Requirements
Exceptional phone manner.
Excellent interpersonal and communication skills.
Ability to apply knowledge of office procedures and carry out tasks accordingly.
Ability to utilize the EMR system effectively.
Typing speed of 35 wpm with 90% accuracy.
Must be flexible, organized, and function well under pressure.
Bi‑lingual English/Spanish is preferred.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Medical Practices
Premier Medical Group is an Equal Opportunity Employer.
#J-18808-Ljbffr
Poughkeepsie, NY
Pay Range:
$17.00/hr - $20.00/hr
Responsibilities
Answer phones and respond to all inquiries from patients, vendors, insurance companies and other medical facilities, handling 100-200 incoming calls per day.
Re‑schedule patient appointments as required via telephone calls and written notification to patients.
Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow‑up appointment scheduling in database.
Take clear and accurate messages on behalf of other departments.
Respond to patients’ questions and needs by editing, canceling and re‑scheduling appointments as necessary according to clinic protocols.
Review physician schedules regularly to maximize capacity and verify correct scheduling.
Create testing orders for patients and fax or mail as per patient request.
Fax medical records to facilities authorized to receive patient information.
Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Perform other duties as assigned.
Education & Experience
Minimum of a High School Diploma and 1–2 years of experience in customer service, or an equivalent combination of education and experience.
Previous experience in a call center and/or medical practice desired.
Qualifications & Requirements
Exceptional phone manner.
Excellent interpersonal and communication skills.
Ability to apply knowledge of office procedures and carry out tasks accordingly.
Ability to utilize the EMR system effectively.
Typing speed of 35 wpm with 90% accuracy.
Must be flexible, organized, and function well under pressure.
Bi‑lingual English/Spanish is preferred.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Medical Practices
Premier Medical Group is an Equal Opportunity Employer.
#J-18808-Ljbffr