Texas Comptroller of Public Accounts
Comptroller - Research Specialist
Texas Comptroller of Public Accounts, Austin, Texas, us, 78716
Application must be filled at:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00052773
Job Summary Join to apply for the
Comptroller - Research Specialist
role at
Texas Comptroller of Public Accounts . The office serves as Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, and is responsible for managing the multi‑billion‑dollar business of state government.
Division Overview The Unclaimed Property Division administers the state’s unclaimed property program and returns abandoned property to its rightful owners. Staff receives and processes property reports, provides claimant assistance, verifies claims, evaluates data for system implementation, and manages contract audit and voluntary disclosure programs. Owner outreach includes posting available properties on ClaimItTexas.gov and Missingmoney.com and mailing owner notices.
Work Schedule Monday through Friday – 40 hours per week with occasional evening, weekend, and holiday work; hours may change based on business need.
Responsibilities
Respond to email, letter, telephone, and web requests from claimants.
Research and generate claims based on written correspondence and telephone inquiries; conduct research on various property types (banking accounts, money orders, checks, traveler cheques, insurance policies, earnest money, escrow accounts, etc.).
Submit requests for documentation to claimants.
Assign, separate, classify, and index electronic and physical correspondence; track and monitor section logs.
Review, edit, and determine the validity of unclaimed property claims; process various types of claims (owner, power of attorney, minor, guardianship).
Document actions and monitor claims for completion of subsequent actions, including quality‑control review.
Communicate status and progress of activities to supervisors and recommend resolutions for reported problems.
Represent the section/division in meetings and planning sessions. Provide requested written information clearly and concisely.
Perform related duties as assigned.
Qualifications
Minimum Qualifications Education: Bachelor’s degree from an accredited four‑year college or university. Experience: 4 years customer service experience, 3 years responding to customer phone/email inquiries, 6 months unclaimed property experience, experience using Onbase software.
Preferred Education Bachelor’s degree in accounting, finance, business, or marketing.
Preferred Experience Experience at a brokerage firm or interpreting and classifying securities statements.
Substitutions One additional year of full‑time qualifying customer service experience may substitute for each year of required education up to a maximum of 120 semester hours.
Summary of Physical Requirements The position is primarily sedentary office work but requires occasional mobility, extensive computer and telephone use, bending, stooping, kneeling, and reaching. Reasonable accommodations available.
Skills and Abilities
Knowledge of unclaimed property statutes, reporting requirements, office practices, related regulations, and the unclaimed property system.
Interpretation of statutes, rules, and regulations; research and analysis of account information; mathematical calculations.
Proficient in Windows PC, Microsoft Word, Excel, and mainframe functions.
Effective communication, problem solving, confidentiality, discretion, and teamwork.
Adaptability and ability to meet internal and external customer needs.
Dependability, deadline‑orientation, and high‑quality output.
Benefits and Compensation The Comptroller’s Office offers a strong benefits package, insurance, retirement plans, and a flexible work schedule. Salary is contingent upon qualifications and will be discussed during the interview process.
Important Note to the Candidate Salary is contingent upon qualifications. If an interview is scheduled and a reasonable accommodation is required, please inform the hiring representative who contacts you. Provide sufficient time for the representative to address the request.
Military Preference To receive military preference, attach the required documentation to the job application.
Work in Texas Application Notice Work In Texas applicants must complete supplemental questions. Complete the supplemental questions by registering or logging in at CAPPS Recruit.
Equal Opportunity Statement The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Eligibility Applicants must be eligible to work in the United States and remain eligible without sponsorship or financial assistance during employment.
#J-18808-Ljbffr
Job Summary Join to apply for the
Comptroller - Research Specialist
role at
Texas Comptroller of Public Accounts . The office serves as Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, and is responsible for managing the multi‑billion‑dollar business of state government.
Division Overview The Unclaimed Property Division administers the state’s unclaimed property program and returns abandoned property to its rightful owners. Staff receives and processes property reports, provides claimant assistance, verifies claims, evaluates data for system implementation, and manages contract audit and voluntary disclosure programs. Owner outreach includes posting available properties on ClaimItTexas.gov and Missingmoney.com and mailing owner notices.
Work Schedule Monday through Friday – 40 hours per week with occasional evening, weekend, and holiday work; hours may change based on business need.
Responsibilities
Respond to email, letter, telephone, and web requests from claimants.
Research and generate claims based on written correspondence and telephone inquiries; conduct research on various property types (banking accounts, money orders, checks, traveler cheques, insurance policies, earnest money, escrow accounts, etc.).
Submit requests for documentation to claimants.
Assign, separate, classify, and index electronic and physical correspondence; track and monitor section logs.
Review, edit, and determine the validity of unclaimed property claims; process various types of claims (owner, power of attorney, minor, guardianship).
Document actions and monitor claims for completion of subsequent actions, including quality‑control review.
Communicate status and progress of activities to supervisors and recommend resolutions for reported problems.
Represent the section/division in meetings and planning sessions. Provide requested written information clearly and concisely.
Perform related duties as assigned.
Qualifications
Minimum Qualifications Education: Bachelor’s degree from an accredited four‑year college or university. Experience: 4 years customer service experience, 3 years responding to customer phone/email inquiries, 6 months unclaimed property experience, experience using Onbase software.
Preferred Education Bachelor’s degree in accounting, finance, business, or marketing.
Preferred Experience Experience at a brokerage firm or interpreting and classifying securities statements.
Substitutions One additional year of full‑time qualifying customer service experience may substitute for each year of required education up to a maximum of 120 semester hours.
Summary of Physical Requirements The position is primarily sedentary office work but requires occasional mobility, extensive computer and telephone use, bending, stooping, kneeling, and reaching. Reasonable accommodations available.
Skills and Abilities
Knowledge of unclaimed property statutes, reporting requirements, office practices, related regulations, and the unclaimed property system.
Interpretation of statutes, rules, and regulations; research and analysis of account information; mathematical calculations.
Proficient in Windows PC, Microsoft Word, Excel, and mainframe functions.
Effective communication, problem solving, confidentiality, discretion, and teamwork.
Adaptability and ability to meet internal and external customer needs.
Dependability, deadline‑orientation, and high‑quality output.
Benefits and Compensation The Comptroller’s Office offers a strong benefits package, insurance, retirement plans, and a flexible work schedule. Salary is contingent upon qualifications and will be discussed during the interview process.
Important Note to the Candidate Salary is contingent upon qualifications. If an interview is scheduled and a reasonable accommodation is required, please inform the hiring representative who contacts you. Provide sufficient time for the representative to address the request.
Military Preference To receive military preference, attach the required documentation to the job application.
Work in Texas Application Notice Work In Texas applicants must complete supplemental questions. Complete the supplemental questions by registering or logging in at CAPPS Recruit.
Equal Opportunity Statement The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Eligibility Applicants must be eligible to work in the United States and remain eligible without sponsorship or financial assistance during employment.
#J-18808-Ljbffr