Planet Fitness
Planet Fitness – Club Manager
Who We Are At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are one of the largest and fastest‑growing franchisors and operators of fitness centers in the U.S. with over 2,000 clubs.
Who You Are The following characteristics will make you a perfect match for our Club Manager position.
Approachable and thrives on connecting with people.
Passionate about creating and leading in a people‑centric environment.
Demonstrates initiative and self‑awareness.
Handily handles all interactions with diplomacy, managing conflict with ease.
Comfortable setting clear direction and following up consistently.
Adapts communication style to the audience.
Enjoys managing multiple priorities and following through to completion.
Enjoys coaching and leading others to success.
Acts as an ambassador for the Planet Fitness brand and always puts members first.
Acts with integrity and shows respect to everyone, serving as a role model.
About the Club Manager Role As Club Manager, you oversee all club operations to ensure an exceptional “Judgement Free” member experience, drive member engagement, and lead the team to meet club priorities and KPI goals.
Key Responsibilities
Coordinate and execute hiring practices and onboard new team members.
Create staff schedules, ensuring all shifts are covered; provide backup support as needed.
Administer and process employee timecards in ADP.
Manage the company card for expenditures; maintain receipts.
Conduct bank deposits.
Oversee ordering of club supplies and retail products.
Trend KPIs, identify root causes, and execute improvement plans.
Ensure team is aware of marketing efforts and trained on all promotions.
Assess and assist in emergency situations.
Set assigned tasks and lead team members safely and efficiently.
Model outstanding member experience behaviors; coach and inspire others.
Manage team performance; provide regular feedback.
Resolve employee concerns; partner with HR as needed.
Submit all employee changes (status, schedule, pay, etc.) in a timely manner.
Greet members/guests; assist with inquiries and concerns.
Promote the Judgement Free Zone; support members on their fitness journey.
Resolve escalated member concerns; partner with Regional Manager as needed.
Answer phones and assist callers.
Perform membership functions: sign‑ups, billing updates, cancellations, collection, transfers.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately and drive sales goals.
Oversee regular cleaning and sanitizing of exercise equipment and Black Card spa amenities.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
Perform comprehensive walk‑throughs and address safety/policy and cleanliness issues.
Pertain maintenance and facility concerns to Facilities Maintenance team.
Assign and follow up on cleaning and sanitizing tasks for team members.
Qualifications
1+ years of customer service experience.
2–3 years of supervising and leading a team.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club.
Continual communicating in person or on the phone.
Must be able to lift up to 75 pounds.
May encounter toxic chemicals.
Frequent cleaning and sanitizing of equipment and facilities.
Requires bending, twisting, weight lifting during tasks.
Benefits
Medical, Dental, and Vision Insurance.
Vacation/Sick Time/Holiday Pay.
Free Black Card Membership.
401(k) and Roth Retirement Savings Plan.
Term Life Insurance.
Healthcare and Dependent Care Flexible Spending Accounts.
Tuition Reimbursement.
Employee perks and discounts.
Engaging team‑building competitions and social events.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
E‑Verify Requirement E‑Verify is required in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Wellness and Fitness Services
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Who We Are At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are one of the largest and fastest‑growing franchisors and operators of fitness centers in the U.S. with over 2,000 clubs.
Who You Are The following characteristics will make you a perfect match for our Club Manager position.
Approachable and thrives on connecting with people.
Passionate about creating and leading in a people‑centric environment.
Demonstrates initiative and self‑awareness.
Handily handles all interactions with diplomacy, managing conflict with ease.
Comfortable setting clear direction and following up consistently.
Adapts communication style to the audience.
Enjoys managing multiple priorities and following through to completion.
Enjoys coaching and leading others to success.
Acts as an ambassador for the Planet Fitness brand and always puts members first.
Acts with integrity and shows respect to everyone, serving as a role model.
About the Club Manager Role As Club Manager, you oversee all club operations to ensure an exceptional “Judgement Free” member experience, drive member engagement, and lead the team to meet club priorities and KPI goals.
Key Responsibilities
Coordinate and execute hiring practices and onboard new team members.
Create staff schedules, ensuring all shifts are covered; provide backup support as needed.
Administer and process employee timecards in ADP.
Manage the company card for expenditures; maintain receipts.
Conduct bank deposits.
Oversee ordering of club supplies and retail products.
Trend KPIs, identify root causes, and execute improvement plans.
Ensure team is aware of marketing efforts and trained on all promotions.
Assess and assist in emergency situations.
Set assigned tasks and lead team members safely and efficiently.
Model outstanding member experience behaviors; coach and inspire others.
Manage team performance; provide regular feedback.
Resolve employee concerns; partner with HR as needed.
Submit all employee changes (status, schedule, pay, etc.) in a timely manner.
Greet members/guests; assist with inquiries and concerns.
Promote the Judgement Free Zone; support members on their fitness journey.
Resolve escalated member concerns; partner with Regional Manager as needed.
Answer phones and assist callers.
Perform membership functions: sign‑ups, billing updates, cancellations, collection, transfers.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately and drive sales goals.
Oversee regular cleaning and sanitizing of exercise equipment and Black Card spa amenities.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
Perform comprehensive walk‑throughs and address safety/policy and cleanliness issues.
Pertain maintenance and facility concerns to Facilities Maintenance team.
Assign and follow up on cleaning and sanitizing tasks for team members.
Qualifications
1+ years of customer service experience.
2–3 years of supervising and leading a team.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club.
Continual communicating in person or on the phone.
Must be able to lift up to 75 pounds.
May encounter toxic chemicals.
Frequent cleaning and sanitizing of equipment and facilities.
Requires bending, twisting, weight lifting during tasks.
Benefits
Medical, Dental, and Vision Insurance.
Vacation/Sick Time/Holiday Pay.
Free Black Card Membership.
401(k) and Roth Retirement Savings Plan.
Term Life Insurance.
Healthcare and Dependent Care Flexible Spending Accounts.
Tuition Reimbursement.
Employee perks and discounts.
Engaging team‑building competitions and social events.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
E‑Verify Requirement E‑Verify is required in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Wellness and Fitness Services
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