Schneider Electric
Business Process Manager (Claims)
Schneider Electric, Nashville, Tennessee, United States, 37247
4 days ago Be among the first 25 applicants
We are seeking a highly skilled, collaborative, and motivated Business Process Manager. This BOP will focus on the
Claims
process for all business units and work hand in hand with the E2E Process Owners and the North America OPEX team to ensure process alignment. The successful candidate will be responsible for executing the vision, roadmap, and governance for an effective and efficient business process, ensuring it aligns with global requirements while, working as an intrapreneur to deliver change within the organization. This role will be responsible for driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth. This role requires strong change management and project management skills to effectively manage and optimize the process. The ability to identify and define quantitative and qualitative benefits is a must. This will be a high-visibility role across multiple organizations that has regular interactions with C‑Suite and high‑level executives.
Responsibilities
Process Design and Execution
Responsible for process design and performance of the
Claims
process hierarchy for Projects and supports all business units.
Prioritizes process improvements and technology implications to meet customer and business objectives.
Coordinates with an E2E BPO to ensure cross‑process impacts/dependencies are addressed.
Delivers agreed upon multi‑year transition plans along with year‑on‑year efficiencies.
Responsible for process improvement delivery including on‑going benefit realization.
Performance Monitoring and Optimization
Tracks operational metrics and manages process performance, focusing on quality, continuous improvement, scalability, adoption, and innovation.
Identifies bottlenecks and inefficiencies and implements continuous improvement initiatives to optimize the process.
Stays current on emerging trends and benchmarks against competition.
Performs audits on the execution of the processes.
Develops mitigation strategies for underperforming processes.
Change & Stakeholder Management
Leads change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicates changes effectively to all stakeholders.
Aligns efforts across Business Units, IT, and Department priorities.
Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
Functions as the point of contact for all
Claims
process‑related inquiries and issues.
Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts.
Defines and develops skills and innovative solutions to drive realization of enterprise strategy.
Ensures process documentation (process maps, SOPs, etc.) maintenance and training to users.
Project Management
Manages projects through influence of SMEs and key stakeholders.
Partners with E2E BPO & third‑party vendors/consultants to stand up business process teams as needed.
Plans, executes, and oversees
Claims
business process projects, ensuring they are completed on time, within scope, and within budget.
Coordinates with cross‑functional teams for seamless project execution and delivery.
Leverages knowledge management and training standards set by NAM Ops Excellence.
Global Alignment
Ensures the
Claims
process aligns with global standards and requirements where possible.
Collaborates with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focuses on delivering high‑quality, customized solutions that meet or exceed customer expectations.
Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Oversee Process Execution and Own Key Metrics
Understands Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute day‑to‑day processes.
Contributes to the performance of
Claims
KPIs such as:
Turnaround Time
Quote Volume
Accuracy
Returns Claims Count
Customer Satisfaction Score (CSAT)
Experience
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or related or equivalent experience.
5‑8 years of experience in process management, project management, finance, sales operations, accounting, or related or equivalent experience.
Proven track record of driving continuous improvement outcomes.
Proven experience in managing
CCC or Post‑Sales
processes or similar complex processes.
Familiarity with BPMN 2.0 standards and Process Modeling Tools (e.g., Signavio, Visio).
Familiarity with reporting tools such as Tableau, Excel, etc. and Project Management methodologies like Agile, Lean Six Sigma.
Strong change management skills with a track record of successfully leading change initiatives.
Ability to work in a high‑complexity organization and be adaptable to a fast pace.
Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Experience in tracking and reporting on KPIs to measure and enhance process success.
Experience in conducting reviews and audits to maintain quality and compliance.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries
Automation Machinery Manufacturing
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
At Schneider Electric we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business.
We strive to be the most inclusive and caring company in the world, providing equitable opportunities for everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
#J-18808-Ljbffr
We are seeking a highly skilled, collaborative, and motivated Business Process Manager. This BOP will focus on the
Claims
process for all business units and work hand in hand with the E2E Process Owners and the North America OPEX team to ensure process alignment. The successful candidate will be responsible for executing the vision, roadmap, and governance for an effective and efficient business process, ensuring it aligns with global requirements while, working as an intrapreneur to deliver change within the organization. This role will be responsible for driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth. This role requires strong change management and project management skills to effectively manage and optimize the process. The ability to identify and define quantitative and qualitative benefits is a must. This will be a high-visibility role across multiple organizations that has regular interactions with C‑Suite and high‑level executives.
Responsibilities
Process Design and Execution
Responsible for process design and performance of the
Claims
process hierarchy for Projects and supports all business units.
Prioritizes process improvements and technology implications to meet customer and business objectives.
Coordinates with an E2E BPO to ensure cross‑process impacts/dependencies are addressed.
Delivers agreed upon multi‑year transition plans along with year‑on‑year efficiencies.
Responsible for process improvement delivery including on‑going benefit realization.
Performance Monitoring and Optimization
Tracks operational metrics and manages process performance, focusing on quality, continuous improvement, scalability, adoption, and innovation.
Identifies bottlenecks and inefficiencies and implements continuous improvement initiatives to optimize the process.
Stays current on emerging trends and benchmarks against competition.
Performs audits on the execution of the processes.
Develops mitigation strategies for underperforming processes.
Change & Stakeholder Management
Leads change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicates changes effectively to all stakeholders.
Aligns efforts across Business Units, IT, and Department priorities.
Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
Functions as the point of contact for all
Claims
process‑related inquiries and issues.
Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts.
Defines and develops skills and innovative solutions to drive realization of enterprise strategy.
Ensures process documentation (process maps, SOPs, etc.) maintenance and training to users.
Project Management
Manages projects through influence of SMEs and key stakeholders.
Partners with E2E BPO & third‑party vendors/consultants to stand up business process teams as needed.
Plans, executes, and oversees
Claims
business process projects, ensuring they are completed on time, within scope, and within budget.
Coordinates with cross‑functional teams for seamless project execution and delivery.
Leverages knowledge management and training standards set by NAM Ops Excellence.
Global Alignment
Ensures the
Claims
process aligns with global standards and requirements where possible.
Collaborates with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focuses on delivering high‑quality, customized solutions that meet or exceed customer expectations.
Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Oversee Process Execution and Own Key Metrics
Understands Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute day‑to‑day processes.
Contributes to the performance of
Claims
KPIs such as:
Turnaround Time
Quote Volume
Accuracy
Returns Claims Count
Customer Satisfaction Score (CSAT)
Experience
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or related or equivalent experience.
5‑8 years of experience in process management, project management, finance, sales operations, accounting, or related or equivalent experience.
Proven track record of driving continuous improvement outcomes.
Proven experience in managing
CCC or Post‑Sales
processes or similar complex processes.
Familiarity with BPMN 2.0 standards and Process Modeling Tools (e.g., Signavio, Visio).
Familiarity with reporting tools such as Tableau, Excel, etc. and Project Management methodologies like Agile, Lean Six Sigma.
Strong change management skills with a track record of successfully leading change initiatives.
Ability to work in a high‑complexity organization and be adaptable to a fast pace.
Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Experience in tracking and reporting on KPIs to measure and enhance process success.
Experience in conducting reviews and audits to maintain quality and compliance.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries
Automation Machinery Manufacturing
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
At Schneider Electric we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business.
We strive to be the most inclusive and caring company in the world, providing equitable opportunities for everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
#J-18808-Ljbffr