AllTrails
Why consider this job opportunity:
Salary up to $75,000 per year
Opportunity for career advancement and growth within the organization
Flexible remote work options available, with encouragement for local employees to visit the office once a week
Comprehensive health, dental, and vision coverage to support your well-being
Unlimited PTO and flexible parental leave policies to prioritize work-life balance
Unique "Trail Days" initiative allowing one dedicated day per month to enjoy the outdoors and provide product feedback
What to Expect (Job Responsibilities):
Respond to and troubleshoot customer support issues and tickets across web and mobile platforms
Collaborate with a close-knit team to identify trends, bugs, and elevate priority issues
Serve as the voice of the community, championing feature requests to the Product team
Assist the Product team with QA testing to ensure product quality
Engage directly with customers to understand their pain points and ensure timely resolution
What is Required (Qualifications):
2-4 years of work experience in a customer support role in software
Excellent written and verbal communication skills, with the ability to explain complex concepts simply
Experience collaborating with Product, Engineering, and Marketing stakeholders
A natural curiosity that drives learning and investigation
Demonstrated humility, empathy, and open-mindedness in customer interactions
How to Stand Out (Preferred Qualifications):
Ability to communicate in French; Spanish, Danish, and/or Dutch are also advantageous
Familiarity with customer support tools such as Zendesk, Jira, and Ada
Knowledge of the mapping application ecosystem
Passion for outdoor activities and exploration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $75,000 per year
Opportunity for career advancement and growth within the organization
Flexible remote work options available, with encouragement for local employees to visit the office once a week
Comprehensive health, dental, and vision coverage to support your well-being
Unlimited PTO and flexible parental leave policies to prioritize work-life balance
Unique "Trail Days" initiative allowing one dedicated day per month to enjoy the outdoors and provide product feedback
What to Expect (Job Responsibilities):
Respond to and troubleshoot customer support issues and tickets across web and mobile platforms
Collaborate with a close-knit team to identify trends, bugs, and elevate priority issues
Serve as the voice of the community, championing feature requests to the Product team
Assist the Product team with QA testing to ensure product quality
Engage directly with customers to understand their pain points and ensure timely resolution
What is Required (Qualifications):
2-4 years of work experience in a customer support role in software
Excellent written and verbal communication skills, with the ability to explain complex concepts simply
Experience collaborating with Product, Engineering, and Marketing stakeholders
A natural curiosity that drives learning and investigation
Demonstrated humility, empathy, and open-mindedness in customer interactions
How to Stand Out (Preferred Qualifications):
Ability to communicate in French; Spanish, Danish, and/or Dutch are also advantageous
Familiarity with customer support tools such as Zendesk, Jira, and Ada
Knowledge of the mapping application ecosystem
Passion for outdoor activities and exploration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr