Maven Clinic
Employer Industry: Digital Healthcare
Why consider this job opportunity
Salary up to $65,000 per year
Opportunity for stock options and a comprehensive benefits package
Fully remote work environment, allowing flexibility in your work location
16 weeks of 100% paid parental leave and new parent stipend for eligible employees
Annual professional development stipend and access to personal career coaching
Supportive and inclusive culture with a focus on employee well‑being
What to Expect (Job Responsibilities)
Act as the first point of contact, delivering exemplary service to members and providers via phone, email, and live chat
Share information about the employer's services, including product functionality and benefits eligibility
Assist members with account setup, enrollment, pharmacy coordination, and appointment bookings
Provide first-line technical support and elevate issues according to procedures
Collaborate with teammates and cross‑functionally to resolve member escalations and improve services
What is Required (Qualifications)
Minimum of 2 years of experience in high‑volume customer service settings
Experience providing customer support through phone, live chat, and messaging
Strong written and verbal communication skills with a high degree of empathy
Excellent organizational skills and attention to detail
Experience working in remote team environments
How to Stand Out (Preferred Qualifications)
Experience in the health‑tech, fertility benefits, or insurance sectors
Familiarity with specialty medications or chronic condition programs
Experience coordinating with pharmacies, prescribers, or clinical operations teams
Proficiency with Zendesk, Slack, and Google Workspaces
Background in a fast‑paced startup environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary up to $65,000 per year
Opportunity for stock options and a comprehensive benefits package
Fully remote work environment, allowing flexibility in your work location
16 weeks of 100% paid parental leave and new parent stipend for eligible employees
Annual professional development stipend and access to personal career coaching
Supportive and inclusive culture with a focus on employee well‑being
What to Expect (Job Responsibilities)
Act as the first point of contact, delivering exemplary service to members and providers via phone, email, and live chat
Share information about the employer's services, including product functionality and benefits eligibility
Assist members with account setup, enrollment, pharmacy coordination, and appointment bookings
Provide first-line technical support and elevate issues according to procedures
Collaborate with teammates and cross‑functionally to resolve member escalations and improve services
What is Required (Qualifications)
Minimum of 2 years of experience in high‑volume customer service settings
Experience providing customer support through phone, live chat, and messaging
Strong written and verbal communication skills with a high degree of empathy
Excellent organizational skills and attention to detail
Experience working in remote team environments
How to Stand Out (Preferred Qualifications)
Experience in the health‑tech, fertility benefits, or insurance sectors
Familiarity with specialty medications or chronic condition programs
Experience coordinating with pharmacies, prescribers, or clinical operations teams
Proficiency with Zendesk, Slack, and Google Workspaces
Background in a fast‑paced startup environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr