UCSF Health
Job Summary
Involves providing non‑clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non‑clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Required Qualifications
Bachelor's degree in a related area and/or equivalent experience/training. Minimum of 2+ years of previous experience in a healthcare related field (e.g., EMT, health educator, community health worker, social worker, counselor, or clinical office staff). Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians. Excellent analytical and problem‑solving skills. Ability to develop solutions and recommend changes and follow through with implementation. Excellent written and verbal communication skills. Proficiency with Windows‑based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area. Ability to work independently in a fast‑paced, demanding environment with minimal supervision. Ability to maintain helpful, caring and courteous relationships with patients, co‑workers, and physicians. Preferred Qualifications
Previous experience working across departments in large organizations. Community Health Worker certification, CASAC or similar program. Job Details
Job Code and Payroll Title: 004198 PAT NAVGTR NON-CLIN 3 Job Category: Allied Health Bargaining Unit: 99 - Policy-Covered (No Bargaining Unit) Employee Class: Limited Appt Percentage: 100% Appointment End Date: 01-Jan-2029 Location: Oakland, CA Campus: Benioff Children's Hospital Work Style: Fully On-Site Shift: Days Shift Length: 8 Hours Salary Range: $66,900 - $100,400 (Annual Rate) Benefits: Learn more about the benefits of working at UCSF, including total compensation, at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Organization
Health Seniority Level: Not Applicable. Employment Type: Full‑time.
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Involves providing non‑clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non‑clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Required Qualifications
Bachelor's degree in a related area and/or equivalent experience/training. Minimum of 2+ years of previous experience in a healthcare related field (e.g., EMT, health educator, community health worker, social worker, counselor, or clinical office staff). Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians. Excellent analytical and problem‑solving skills. Ability to develop solutions and recommend changes and follow through with implementation. Excellent written and verbal communication skills. Proficiency with Windows‑based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area. Ability to work independently in a fast‑paced, demanding environment with minimal supervision. Ability to maintain helpful, caring and courteous relationships with patients, co‑workers, and physicians. Preferred Qualifications
Previous experience working across departments in large organizations. Community Health Worker certification, CASAC or similar program. Job Details
Job Code and Payroll Title: 004198 PAT NAVGTR NON-CLIN 3 Job Category: Allied Health Bargaining Unit: 99 - Policy-Covered (No Bargaining Unit) Employee Class: Limited Appt Percentage: 100% Appointment End Date: 01-Jan-2029 Location: Oakland, CA Campus: Benioff Children's Hospital Work Style: Fully On-Site Shift: Days Shift Length: 8 Hours Salary Range: $66,900 - $100,400 (Annual Rate) Benefits: Learn more about the benefits of working at UCSF, including total compensation, at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Organization
Health Seniority Level: Not Applicable. Employment Type: Full‑time.
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