Senior Service Desk Technician: Escalations & Mentorship

A technology firm located in Herndon, VA is looking for a Service Desk Technician III to provide high-level technical support and leadership within the IT Service Desk team. Responsibilities include managing complex incidents, mentoring junior staff, and collaborating with engineering teams to enhance system reliability and user experience. Candidates should possess a Bachelor’s degree in Information Technology and have 5-7 years of IT support experience. Certifications like ITIL and CompTIA A+ are valued. This position offers opportunities for professional growth and involvement in process improvements. #J-18808-Ljbffr