SupportFinity™
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About The Role We are looking for a Business Analyst to provide operational and technical support to legal specialists managing incoming law enforcement requests for data. This role will ensure that requests flow smoothly through our internal systems, help troubleshoot issues, and act as the first line of support in distinguishing between system‑related problems and procedural/process issues.
Key Responsibilities
Support US legal specialists by maintaining and monitoring request workflows in case management systems.
Troubleshoot system issues and escalate as needed, while identifying when issues are procedural versus technical.
Document common issues and contribute to process and system improvements by partnering with product manager on future requirements.
Assist in preparing summaries, reports, and metrics related to request volumes and response times.
Support process improvements by identifying workflow gaps and recommending solutions.
Ensure sensitive information is handled securely and in compliance with our company’s privacy policies.
Qualifications
3–5 years in operations, system support, or legal/administrative support.
Strong problem‑solving skills with the ability to differentiate system errors from process gaps.
Proficiency with workflow/case management tools.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to prioritize multiple tasks and meet tight deadlines.
Experience working with sensitive or confidential information a plus.
Familiarity with legal processes, privacy, or compliance regulations preferred but not required.
Key Competencies
Collaboration: Works effectively with legal professionals, compliance teams, and cross‑functional partners.
Analytical Thinking: Reviews requests carefully to ensure completeness and accuracy.
Adaptability: Thrives in a fast‑paced, high‑volume environment.
Integrity: Demonstrates discretion and sound judgment when handling sensitive data.
Annual Salary Range $125,587 - $132,197 USD
Benefits
Excellent, full‑coverage medical, dental, and vision insurance.
Generous PTO and 15 company‑wide holidays.
401(k) with company contribution.
Paid parental leave.
Work‑life balance with an emphasis on personal well‑being.
Career growth in a disruptor space and entrepreneurial opportunities within the Monks network.
A globally diverse and inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more.
Authentic commitment to DEI efforts and sustainable growth.
About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.
We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves among colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week, in accordance with the company’s then‑current RTO policy, which is subject to change from time to time.
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About The Role We are looking for a Business Analyst to provide operational and technical support to legal specialists managing incoming law enforcement requests for data. This role will ensure that requests flow smoothly through our internal systems, help troubleshoot issues, and act as the first line of support in distinguishing between system‑related problems and procedural/process issues.
Key Responsibilities
Support US legal specialists by maintaining and monitoring request workflows in case management systems.
Troubleshoot system issues and escalate as needed, while identifying when issues are procedural versus technical.
Document common issues and contribute to process and system improvements by partnering with product manager on future requirements.
Assist in preparing summaries, reports, and metrics related to request volumes and response times.
Support process improvements by identifying workflow gaps and recommending solutions.
Ensure sensitive information is handled securely and in compliance with our company’s privacy policies.
Qualifications
3–5 years in operations, system support, or legal/administrative support.
Strong problem‑solving skills with the ability to differentiate system errors from process gaps.
Proficiency with workflow/case management tools.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to prioritize multiple tasks and meet tight deadlines.
Experience working with sensitive or confidential information a plus.
Familiarity with legal processes, privacy, or compliance regulations preferred but not required.
Key Competencies
Collaboration: Works effectively with legal professionals, compliance teams, and cross‑functional partners.
Analytical Thinking: Reviews requests carefully to ensure completeness and accuracy.
Adaptability: Thrives in a fast‑paced, high‑volume environment.
Integrity: Demonstrates discretion and sound judgment when handling sensitive data.
Annual Salary Range $125,587 - $132,197 USD
Benefits
Excellent, full‑coverage medical, dental, and vision insurance.
Generous PTO and 15 company‑wide holidays.
401(k) with company contribution.
Paid parental leave.
Work‑life balance with an emphasis on personal well‑being.
Career growth in a disruptor space and entrepreneurial opportunities within the Monks network.
A globally diverse and inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more.
Authentic commitment to DEI efforts and sustainable growth.
About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.
We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves among colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week, in accordance with the company’s then‑current RTO policy, which is subject to change from time to time.
#J-18808-Ljbffr