SaaS Product Support Specialist Tier 1–2: Azure ServiceNow

A cutting-edge SaaS firm in Jacksonville, Florida, is searching for a Product Support Specialist to ensure a world-class customer experience. This role entails serving as the first technical contact, triaging incidents, troubleshooting various issues, and collaborating with engineering teams. Applicants should have 1-4 years in technical support and excellent communication skills. The position offers an opportunity to work with a modern service desk tool like ServiceNow, with a focus on cloud-hosted applications in Microsoft Azure. #J-18808-Ljbffr