Staffmark
Now Hiring: Customer Support Associate - On-Site in East Aurora, NY
Looking to grow your customer service career with a stable, long-term opportunity? We're seeking a
Customer Support Representative
to join a high-performing team supporting one of the nation's largest federal contracts. This is a
direct hire , on-site position offering strong bonus potential and excellent benefits.
Candidates must live within commuting distance of East Aurora, NY.
Pay & Bonus
$17.20-$17.75 per hour
Monthly bonuses averaging $3,000+
Schedule (On-Site Only) Training Schedule:
Mon-Thu: 8:00 AM-5:00 PM
Fri: 8:00 AM-4:30 PM
Post-Training Flexible Schedule:
Mon-Thu: 8:00 AM-9:00 PM
Fri: 8:00 AM-7:00 PM
Must work
two evenings until 9 PM
each week
Choose your 8-hour shift within these windows
Role Overview As a Customer Support Representative, you'll handle a variety of customer interactions, research account details, and help resolve issues in a professional and compliant manner. Your communication skills and attention to detail will ensure customers receive accurate, timely, and respectful support.
Key Responsibilities
Manage inbound and outbound calls to assist customers with account inquiries
Use skip‑tracing tools to update contact and employment information
Negotiate payment arrangements and offer resolution options
Document all customer interactions thoroughly and accurately
Follow scripts, policies, and federal/state compliance regulations
Collaborate with team members and supervisors to meet service goals
Why You'll Want to Work Here Enjoy competitive, full-time benefits including medical, dental, and vision insurance, 401(k) with company match, paid training, paid time off, paid holidays, referral bonuses, life and disability insurance, and access to an employee assistance program. You'll also benefit from a flexible post‑training schedule and significant monthly bonus potential.
What You'll Bring
High school diploma or GED
At least 1 year of customer service or collections experience
Strong verbal communication and problem‑solving skills
Proficiency with computers and Microsoft Office
Ability to work independently in a structured environment
Bilingual skills are a plus
Ready for a reliable, well‑paid customer service career with real growth potential?
Click Apply Now
to join this on‑site team in East Aurora, NY.
#J-18808-Ljbffr
Looking to grow your customer service career with a stable, long-term opportunity? We're seeking a
Customer Support Representative
to join a high-performing team supporting one of the nation's largest federal contracts. This is a
direct hire , on-site position offering strong bonus potential and excellent benefits.
Candidates must live within commuting distance of East Aurora, NY.
Pay & Bonus
$17.20-$17.75 per hour
Monthly bonuses averaging $3,000+
Schedule (On-Site Only) Training Schedule:
Mon-Thu: 8:00 AM-5:00 PM
Fri: 8:00 AM-4:30 PM
Post-Training Flexible Schedule:
Mon-Thu: 8:00 AM-9:00 PM
Fri: 8:00 AM-7:00 PM
Must work
two evenings until 9 PM
each week
Choose your 8-hour shift within these windows
Role Overview As a Customer Support Representative, you'll handle a variety of customer interactions, research account details, and help resolve issues in a professional and compliant manner. Your communication skills and attention to detail will ensure customers receive accurate, timely, and respectful support.
Key Responsibilities
Manage inbound and outbound calls to assist customers with account inquiries
Use skip‑tracing tools to update contact and employment information
Negotiate payment arrangements and offer resolution options
Document all customer interactions thoroughly and accurately
Follow scripts, policies, and federal/state compliance regulations
Collaborate with team members and supervisors to meet service goals
Why You'll Want to Work Here Enjoy competitive, full-time benefits including medical, dental, and vision insurance, 401(k) with company match, paid training, paid time off, paid holidays, referral bonuses, life and disability insurance, and access to an employee assistance program. You'll also benefit from a flexible post‑training schedule and significant monthly bonus potential.
What You'll Bring
High school diploma or GED
At least 1 year of customer service or collections experience
Strong verbal communication and problem‑solving skills
Proficiency with computers and Microsoft Office
Ability to work independently in a structured environment
Bilingual skills are a plus
Ready for a reliable, well‑paid customer service career with real growth potential?
Click Apply Now
to join this on‑site team in East Aurora, NY.
#J-18808-Ljbffr