Quality Plumbing, Inc.
Weekend Customer Experience Coordinator CEC North Kansas City MO
Quality Plumbing, Inc., Kansas City, Missouri, United States
Quality Plumbing and Mechanical Now Hiring: Weekend Customer Experience Coordinator (CEC) — North Kansas City, MO
Pay: $20+/hr (based on experience)
Be the voice behind a 5-star service experience!
We’re looking for a detail-oriented and customer-focused
Customer Experience Coordinator (CEC)
to join our team at our
North Kansas City
location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly. This role follows a consistent
4/10 schedule , working four 10-hour shifts from
Friday through Monday . A key component of this position is providing
overnight on-call phone coverage during the weekend (Saturday and Sunday)
to ensure seamless operations. While this requires a high level of dedication over the weekend, it rewards you with a
guaranteed three-day weekend
every Tuesday, Wednesday, and Thursday—allowing you to enjoy your time off when the rest of the world is at work. Key Responsibilities
Customer Experience:
Deliver friendly, professional service over the phone from the
first call
to
final follow-up . Scheduling & Dispatching:
Book service calls, assign technicians, and maintain an optimized daily schedule. Technician Liaison:
Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop. Follow-Up Calls:
Conduct "happy calls" after service and handle any needed follow-up communications. Timesheet Management:
Collect, review, and submit accurate technician timesheets. Invoicing:
* Prepare and send invoices through
ServiceTitan (ST)
and
3rd-party platforms . * Ensure all job details and billing information are accurate and complete. Payment Collection:
Collect payments over the phone and log transactions properly. What You Bring
Excellent verbal and written communication skills Strong attention to detail and multitasking ability Comfort with dispatching software like ServiceTitan, CRMs, and Microsoft Outlook. Experience in customer service, scheduling, or service industry support Positive attitude, team spirit, and a proactive work ethic Location (Hybrid)
North Kansas City Office - Fri/Mon Work From Home - Sat/Sun Pay & Benefits
$20+ per hour , depending on experience Supportive work environment and opportunity to grow Benefits Ready to apply?
Send your resume and a short message telling us why you’d be a great fit. We can’t wait to connect with you!
#J-18808-Ljbffr
Customer Experience Coordinator (CEC)
to join our team at our
North Kansas City
location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly. This role follows a consistent
4/10 schedule , working four 10-hour shifts from
Friday through Monday . A key component of this position is providing
overnight on-call phone coverage during the weekend (Saturday and Sunday)
to ensure seamless operations. While this requires a high level of dedication over the weekend, it rewards you with a
guaranteed three-day weekend
every Tuesday, Wednesday, and Thursday—allowing you to enjoy your time off when the rest of the world is at work. Key Responsibilities
Customer Experience:
Deliver friendly, professional service over the phone from the
first call
to
final follow-up . Scheduling & Dispatching:
Book service calls, assign technicians, and maintain an optimized daily schedule. Technician Liaison:
Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop. Follow-Up Calls:
Conduct "happy calls" after service and handle any needed follow-up communications. Timesheet Management:
Collect, review, and submit accurate technician timesheets. Invoicing:
* Prepare and send invoices through
ServiceTitan (ST)
and
3rd-party platforms . * Ensure all job details and billing information are accurate and complete. Payment Collection:
Collect payments over the phone and log transactions properly. What You Bring
Excellent verbal and written communication skills Strong attention to detail and multitasking ability Comfort with dispatching software like ServiceTitan, CRMs, and Microsoft Outlook. Experience in customer service, scheduling, or service industry support Positive attitude, team spirit, and a proactive work ethic Location (Hybrid)
North Kansas City Office - Fri/Mon Work From Home - Sat/Sun Pay & Benefits
$20+ per hour , depending on experience Supportive work environment and opportunity to grow Benefits Ready to apply?
Send your resume and a short message telling us why you’d be a great fit. We can’t wait to connect with you!
#J-18808-Ljbffr