Humana
Employer Industry: Healthcare Insurance
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with the flexibility to manage your schedule
Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
Paid time off, including personal holidays and volunteer time off
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery, and resolve issues
Record detailed notes of inquiries, comments, complaints, and transactions
Escalate unresolved customer inquiries as necessary
Make decisions based on interpretation of policies and methods for completing assignments
Maintain confidentiality while working remotely and manage multiple priorities
Required Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Demonstrated time management and prioritization skills
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience in financial recovery or overpayment
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with the flexibility to manage your schedule
Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
Paid time off, including personal holidays and volunteer time off
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery, and resolve issues
Record detailed notes of inquiries, comments, complaints, and transactions
Escalate unresolved customer inquiries as necessary
Make decisions based on interpretation of policies and methods for completing assignments
Maintain confidentiality while working remotely and manage multiple priorities
Required Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Demonstrated time management and prioritization skills
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience in financial recovery or overpayment
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr