Humana
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a supportive and collaborative work environment
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Virtual training program to help you succeed in your role
Chance to make a positive impact on customer satisfaction and healthcare services
What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions while taking appropriate action
Escalate unresolved customer inquiries as necessary
Interpret policies and procedures to complete assignments effectively
Work independently with minimal supervision while adhering to quality standards
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Ability to manage multiple priorities and maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor’s Degree
Experience in claims processing or financial recovery
Familiarity with Mentor software or CRM systems
Knowledge of PrePay or Post Pay processes
Overpayment experience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a supportive and collaborative work environment
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Virtual training program to help you succeed in your role
Chance to make a positive impact on customer satisfaction and healthcare services
What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions while taking appropriate action
Escalate unresolved customer inquiries as necessary
Interpret policies and procedures to complete assignments effectively
Work independently with minimal supervision while adhering to quality standards
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Ability to manage multiple priorities and maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications)
Bachelor’s Degree
Experience in claims processing or financial recovery
Familiarity with Mentor software or CRM systems
Knowledge of PrePay or Post Pay processes
Overpayment experience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr