Humana
Employer Industry: Health Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Competitive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well‑being
Comprehensive training program to ensure success in the role
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes on inquiries, comments, and transactions to ensure accurate follow‑up
Escalate unresolved customer inquiries to appropriate teams for further action
Interpret departmental policies and apply them to daily assignments with some discretion
Prioritize and manage multiple tasks while working under minimal supervision
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic Microsoft Office skills, including Word, Excel, Outlook, and Teams
Strong technical skills with the ability to work across multiple software systems
Demonstrated time management and prioritization skills
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Overpayment and financial recovery experience
Familiarity with Mentor software and CRM systems
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Competitive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well‑being
Comprehensive training program to ensure success in the role
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes on inquiries, comments, and transactions to ensure accurate follow‑up
Escalate unresolved customer inquiries to appropriate teams for further action
Interpret departmental policies and apply them to daily assignments with some discretion
Prioritize and manage multiple tasks while working under minimal supervision
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare‑related experience or education
Basic Microsoft Office skills, including Word, Excel, Outlook, and Teams
Strong technical skills with the ability to work across multiple software systems
Demonstrated time management and prioritization skills
How to Stand Out (Preferred Qualifications)
Bachelor's Degree
Prior claims processing experience
Overpayment and financial recovery experience
Familiarity with Mentor software and CRM systems
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
#J-18808-Ljbffr