Agile Resources, Inc.
Title
: Desktop Support Technician Duration
: 7+ months (Opportunity for extension/FTE) Location
: Hybrid — Must be Local to Phoenix, AZ 85012 Overview
US Citizen/Green Card required Responsibilities
Serves as the primary point of contact for internal end users, providing Tier 1 and Tier 2 support Acts as the face of IT, delivering strong customer service and hands‑on technical support Troubleshoots hardware, software, and network connectivity issues Installs, configures, and maintains end‑user devices and environments Supports day‑to‑day IT operations with 100% hands‑on technical work Required Skills
5+ years of experience as a Desktop Support or IT Technician Proven Tier 1 and Tier 2 support experience Preferred Skills
IT Service Management (ITSM) tools Maven Active Directory and Azure AD Asset management experience Remote support for off‑site users, including VPN, MFA, and remote desktop
#J-18808-Ljbffr
: Desktop Support Technician Duration
: 7+ months (Opportunity for extension/FTE) Location
: Hybrid — Must be Local to Phoenix, AZ 85012 Overview
US Citizen/Green Card required Responsibilities
Serves as the primary point of contact for internal end users, providing Tier 1 and Tier 2 support Acts as the face of IT, delivering strong customer service and hands‑on technical support Troubleshoots hardware, software, and network connectivity issues Installs, configures, and maintains end‑user devices and environments Supports day‑to‑day IT operations with 100% hands‑on technical work Required Skills
5+ years of experience as a Desktop Support or IT Technician Proven Tier 1 and Tier 2 support experience Preferred Skills
IT Service Management (ITSM) tools Maven Active Directory and Azure AD Asset management experience Remote support for off‑site users, including VPN, MFA, and remote desktop
#J-18808-Ljbffr