Conroy Law Office, Ltd
Client Success And Legal Support Specialist
Conroy Law Office, Ltd, Monticello, Minnesota, United States, 55563
We are seeking a Client Success and Legal Support Specialist to join our team full-time. This role combines high-level client care with detailed legal and administrative support. It is ideal for a professional who is organized, relational, tech-savvy, and committed to high-quality, accurate work. Because we are a small firm, this is a meaningful and high-impact position. The right person will interact with clients daily, support the attorney directly, and play a central role in keeping both the client experience and internal operations running smoothly.
Schedule, Compensation, & Benefits
Full-time, on-site position
Potential for combination hybrid (remote vs. in-person) work arrangements, depending on office and client needs
Flexible scheduling within normal business hours
Competitive compensation based on experience
Ten paid days of PTO per year
Six paid holidays
One paid birthday day off
Eligibility for performance-based bonuses tied to accuracy, client service quality, initiative, consistency, and contribution to firm efficiency and profitability
Paid professional development and training
Mileage reimbursement at the IRS standard rate
Paid sick and safe time provided in accordance with Minnesota law
Participation in Minnesota’s Paid Family and Medical Leave program
How to apply Please submit:
Your resume
A brief cover letter that includes why you believe you are a strong fit for this role; your experience with client service, legal support, or office systems; what draws you to Conroy Law Office; and your desired compensation range
Applicants selected to move forward will be invited to interview. Additional skills assessments may be part of the later interview process.
Responsibilities Client Experience & Communication
Serve as the primary point of contact for current and prospective clients
Guide clients through each step of their legal matter with clarity, professionalism, and care
Conduct client intake, explain processes, schedule meetings, and gather required information
Attend and support client meetings, take clear notes, and manage follow-up tasks
Communicate professionally and compassionately in sensitive situations
Ensure clients feel supported and informed throughout their experience with the firm
Legal & Administrative Support
Prepare and draft basic legal documents related to estate planning, probate, real estate, and small business matters
Assemble and organize documents and binders for signings and hearings
Manage case files, deadlines, calendars, and document processingAssist with pleadings, affidavits, subpoenas, motions, contracts, and correspondence
Handle scanning, mailing, data entry, dictation, and general office communication
Maintain strict confidentiality and professionalism at all times
Office Operations & Systems
Use Microsoft Word, Outlook, Excel, and firm systems (training provided)
Support workflow improvements and office efficiency
Oversee and collaborate with virtual assistant to ensure seamless workflow and office efficiency
Keep the office organized, stocked, and functioning well
Notice issues early and take initiative to address them
Qualifications Required
Strong written and verbal communication skills
Excellent attention to detail and organization
Comfortable learning new technology and systems
Professional handling of confidential information
Confidence in interacting directly with clients
Ability to work independently and take initiative
Ability to manage multiple tasks and deadlines
High school diploma or equivalent
One to two years of experience in a professional office or administrative role
Demonstrates accountability by recognizing errors, addressing them promptly, and taking steps to continuously improve
Preferred
Knowledge of estate planning, probate, real estate, or litigation
Familiarity with legal or case management software
General working knowledge of common personal and family financial assets such as real estate, banking and retirement accounts, life insurance, and investments
College, paralegal, or administrative education or certificates
Compensation $43,000 - $50,000 per year
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Schedule, Compensation, & Benefits
Full-time, on-site position
Potential for combination hybrid (remote vs. in-person) work arrangements, depending on office and client needs
Flexible scheduling within normal business hours
Competitive compensation based on experience
Ten paid days of PTO per year
Six paid holidays
One paid birthday day off
Eligibility for performance-based bonuses tied to accuracy, client service quality, initiative, consistency, and contribution to firm efficiency and profitability
Paid professional development and training
Mileage reimbursement at the IRS standard rate
Paid sick and safe time provided in accordance with Minnesota law
Participation in Minnesota’s Paid Family and Medical Leave program
How to apply Please submit:
Your resume
A brief cover letter that includes why you believe you are a strong fit for this role; your experience with client service, legal support, or office systems; what draws you to Conroy Law Office; and your desired compensation range
Applicants selected to move forward will be invited to interview. Additional skills assessments may be part of the later interview process.
Responsibilities Client Experience & Communication
Serve as the primary point of contact for current and prospective clients
Guide clients through each step of their legal matter with clarity, professionalism, and care
Conduct client intake, explain processes, schedule meetings, and gather required information
Attend and support client meetings, take clear notes, and manage follow-up tasks
Communicate professionally and compassionately in sensitive situations
Ensure clients feel supported and informed throughout their experience with the firm
Legal & Administrative Support
Prepare and draft basic legal documents related to estate planning, probate, real estate, and small business matters
Assemble and organize documents and binders for signings and hearings
Manage case files, deadlines, calendars, and document processingAssist with pleadings, affidavits, subpoenas, motions, contracts, and correspondence
Handle scanning, mailing, data entry, dictation, and general office communication
Maintain strict confidentiality and professionalism at all times
Office Operations & Systems
Use Microsoft Word, Outlook, Excel, and firm systems (training provided)
Support workflow improvements and office efficiency
Oversee and collaborate with virtual assistant to ensure seamless workflow and office efficiency
Keep the office organized, stocked, and functioning well
Notice issues early and take initiative to address them
Qualifications Required
Strong written and verbal communication skills
Excellent attention to detail and organization
Comfortable learning new technology and systems
Professional handling of confidential information
Confidence in interacting directly with clients
Ability to work independently and take initiative
Ability to manage multiple tasks and deadlines
High school diploma or equivalent
One to two years of experience in a professional office or administrative role
Demonstrates accountability by recognizing errors, addressing them promptly, and taking steps to continuously improve
Preferred
Knowledge of estate planning, probate, real estate, or litigation
Familiarity with legal or case management software
General working knowledge of common personal and family financial assets such as real estate, banking and retirement accounts, life insurance, and investments
College, paralegal, or administrative education or certificates
Compensation $43,000 - $50,000 per year
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