The Fountain Group
Customer Support Representative
The Fountain Group, Nashville, Tennessee, United States, 37247
Job Title – Customer Support Representative
Location:
Nashville, TN 37214
Fully onsite role Monday- Friday
Shifts: 7:00am – 4:00pm OR 6:30am – 3:30m OR 9:00am – 6:00pm
Salary Range:
$25/hr
6-month assignment on W2 with a possibility for extension based on performance and budget.
Introduction We are seeking a highly professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for clients, providing timely and accurate information regarding products and services while ensuring a positive customer experience. You will be responsible for handling inbound and outbound communications, resolving billing concerns, documenting customer interactions, and addressing escalated issues with professionalism and efficiency. The ideal candidate is detail-oriented, capable of working independently, and committed to delivering high-quality service while identifying opportunities to offer additional products or services when appropriate.
Required Skills & Qualifications
High School Diploma or GED
2-3 years of customer service-related experience
Ability to read, write, or speak French (fluently) is Highly Preferred
Strong ability to document and record customer/client information
Strong ability to work independently
Proficiency and previous experience with computer applications such as Microsoft Word and PowerPoint
Day-to-Day Responsibilities
Determining client’s issues, offering possible solutions or follow-ups as needed
Combination of inbound and outbound calls
Service billing complaints by authorizing activities such as exchanging merchandise, refunding money, adjusting bills
Act as an escalation point for clients/customers
Approve the referral of unresolved customer grievances to designated departments for further investigation
Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takes.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Benefits Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy.
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Nashville, TN 37214
Fully onsite role Monday- Friday
Shifts: 7:00am – 4:00pm OR 6:30am – 3:30m OR 9:00am – 6:00pm
Salary Range:
$25/hr
6-month assignment on W2 with a possibility for extension based on performance and budget.
Introduction We are seeking a highly professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for clients, providing timely and accurate information regarding products and services while ensuring a positive customer experience. You will be responsible for handling inbound and outbound communications, resolving billing concerns, documenting customer interactions, and addressing escalated issues with professionalism and efficiency. The ideal candidate is detail-oriented, capable of working independently, and committed to delivering high-quality service while identifying opportunities to offer additional products or services when appropriate.
Required Skills & Qualifications
High School Diploma or GED
2-3 years of customer service-related experience
Ability to read, write, or speak French (fluently) is Highly Preferred
Strong ability to document and record customer/client information
Strong ability to work independently
Proficiency and previous experience with computer applications such as Microsoft Word and PowerPoint
Day-to-Day Responsibilities
Determining client’s issues, offering possible solutions or follow-ups as needed
Combination of inbound and outbound calls
Service billing complaints by authorizing activities such as exchanging merchandise, refunding money, adjusting bills
Act as an escalation point for clients/customers
Approve the referral of unresolved customer grievances to designated departments for further investigation
Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takes.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Benefits Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy.
#J-18808-Ljbffr