Atrium
About Atrium
We are a people‑centric organization fostering collaboration, high performance, and innovation. Your talents are valued and achievements celebrated in an inclusive team environment.
Client Overview Our client is a dynamic organization focused on delivering exceptional customer experiences. The company values diversity and fosters an inclusive workplace.
Position: Bilingual Customer Service Representative Salary/Hourly Rate:
$18/hr
Position Overview The Bilingual Customer Service Representative provides outstanding service to customers by responding to inquiries, resolving complaints, and managing accounts using CRM systems. The role is responsible for maintaining accurate records and ensuring customer satisfaction through effective communication and problem‑solving.
Responsibilities
Interact with customers via phone, email, or in person to address inquiries and provide information about products and services.
Enter orders, cancel accounts, and obtain details of complaints using CRM software.
Keep detailed records of customer interactions and transactions.
Ensure appropriate changes are made to resolve customer issues.
Contact customers regarding claim investigations or planned adjustments.
Refer unresolved grievances to designated departments.
Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms and prepare change of address records using computers.
Required Experience / Skills
Proficiency with CRM systems.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Attention to detail and accuracy in record‑keeping.
Problem‑solving abilities.
Experience handling customer complaints and inquiries.
Education Requirements
High school diploma required.
Bachelor's degree preferred.
Benefits
Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off).
EEO Statement As a woman‑owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
By applying to this job, you agree to receive calls, AI‑generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive.
Position ID: 159574
#J-18808-Ljbffr
We are a people‑centric organization fostering collaboration, high performance, and innovation. Your talents are valued and achievements celebrated in an inclusive team environment.
Client Overview Our client is a dynamic organization focused on delivering exceptional customer experiences. The company values diversity and fosters an inclusive workplace.
Position: Bilingual Customer Service Representative Salary/Hourly Rate:
$18/hr
Position Overview The Bilingual Customer Service Representative provides outstanding service to customers by responding to inquiries, resolving complaints, and managing accounts using CRM systems. The role is responsible for maintaining accurate records and ensuring customer satisfaction through effective communication and problem‑solving.
Responsibilities
Interact with customers via phone, email, or in person to address inquiries and provide information about products and services.
Enter orders, cancel accounts, and obtain details of complaints using CRM software.
Keep detailed records of customer interactions and transactions.
Ensure appropriate changes are made to resolve customer issues.
Contact customers regarding claim investigations or planned adjustments.
Refer unresolved grievances to designated departments.
Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms and prepare change of address records using computers.
Required Experience / Skills
Proficiency with CRM systems.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Attention to detail and accuracy in record‑keeping.
Problem‑solving abilities.
Experience handling customer complaints and inquiries.
Education Requirements
High school diploma required.
Bachelor's degree preferred.
Benefits
Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off).
EEO Statement As a woman‑owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
By applying to this job, you agree to receive calls, AI‑generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive.
Position ID: 159574
#J-18808-Ljbffr